Delivering inclusive services is a core principle for any housing provider. As communities become more diverse and the demand for equitable housing solutions rises, the challenge of meeting residents’ needs intensifies. Housing providers have a complex landscape of changing expectations and regulatory requirements to navigate in order to create an environment where everyone feels valued…
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Aico’s life-saving alarms at Melville Housing
An interlinked fire alarm system recently played a vital role in saving the life of a tenant living in a property owned by Melville Housing in Scotland. Neighbours were alerted to the fire in Mayfield, Dalkeith, when home-safety specialist Aico’s Multi-Sensor Alarm was activated and began to sound. Although the resident was initially unable to…
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Real-time fire safety
Advances in technology are not only making fire detection more effective and reliable, but also smarter and more integrated with other smart home devices. Traditional fire detection for housing is based on standalone smoke and heat detectors that trigger alarms when they sense the presence of smoke or a rapid increase in temperature. While generally…
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Lambeth Council cuts arrears by £200k with Mobysoft
Lambeth Borough Council is using Mobysoft’s AI-powered RentSense platform to cut the arrears around its temporary accommodation (TA) by almost £200,000. Before the introduction of RentSense, the council’s small team of five income officers had to manually deal with a large number of arrears accounts using spreadsheets, leading to a backlog of cases. Belinda Lord,…
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Are TSMs a wake-up call?
With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) now complete, housing providers are now patiently waiting to see how they’ve performed, with all results expected to be published in autumn 2024. However, if the results published over the summer by some local councils are anything to go by, many housing…
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Picking up the digital pace
The housing sector has been accused of not digitising data fast enough and, compared with other sectors, the pace of change from paper-based and/or fragmented processes to digitisation has been slow. However, since the Grenfell Tower fire in 2017, there has been a sea change in attitudes, with digitisation being driven by regulatory requirements. The…
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