What’s your background in social housing? My housing career began in 2006 at the Guinness Partnership where I was involved in several large digital transformation projects. I then moved to Harvest Housing in 2009 where I led the technology workstream of the merger between Harvest Housing and Arena Housing to form what is now Your…
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Monmouthshire Housing launches self-service app with Housing Insight
Monmouthshire Housing has launched a new resident self-service app powered by Housing Insight’s PanConnect software. The app gives residents easy access to essential services such as managing their rent payments and scheduling repairs. Emma Gallo, business improvement project manager, Monmouthshire Housing, said, “We’re delighted to be launching our new app and we would like to…
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Project success – Do less, be efficient & provide clarity
“Now is no time to think of what you do not have. Think of what you can do with what there is.” The Old Man and the Sea, Ernest Hemingway The balancing act: juggling time, cost, and quality There’s a saying that all projects have three main factors: time, cost and quality. Stakeholders usually have…
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Rugby’s new repair service with Totalmobile
Rugby Borough Council has launched a revamped digital repairs service for its 3,500 properties, built on a cloud-based platform from Totalmobile. The Totalmobile system will be used to schedule repairs more efficiently and allow faster responses to changes. Totalmobile’s Connect and Mobile solutions are part of a cloud-based platform which assigns repair tasks to the…
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Ahead in the cloud – Southern Housing’s million-pound savings with HTG
Following a migration from on-premise services to Citrix Cloud in 2019, Southern Housing Group was experiencing poor performance and a sub-standard experience for its end-users. Worried that this would affect its services to internal users and external customers, the housing providers arranged a full Citrix health check via Howell Technology Group (HTG). This included identifying…
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Greenwich slashes admin time for homelessness with MRI
The Royal Borough of Greenwich is using MRI Software’s Homelessness Reduction software to improve its approach to homelessness, rough sleeping and temporary accommodation. Alexander Ferry, housing inclusion project coordinator, Royal Borough of Greenwich, said, “Our old system was very basic, clunky and had no homelessness case level information collection (HCLIC) validation. “The user experience with…
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