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From bricks to bytes: Reimagining customer-centric housing for the digital age

The social housing sector stands at a watershed. On one side, we have a history of deregulation and autonomy; on the other, we have a future of intense scrutiny and data-driven decision-making. The tragic events at Grenfell Tower and the introduction of Awaab’s Law, forcing housing providers to fix damp and mould problems within strict…
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Smart home-safety solutions for residents

As the UK grapples with net-zero targets, the continuing aftermath of the cladding crisis and a shortage of affordable, good quality housing, ensuring the safety and wellbeing of residents has never been more important. FireAngel’s business development manager, Jake Sleeman, explores some innovative solutions to protect residents and properties. Despite energy bills predicted to decrease…
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Cyber challenges in housing

Research shows that cyber criminals are actively targeted the housing sector, probably because it’s undergone significant digital transformation. As expected, this transition has coincided with a 20 per cent rise in cyber attacks against the sector as of October 2023, highlighting the growing threat posed to the sector by offensive cyber operations. Housing organisations are…
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Reflections on Housing Technology’s Data Matters 2024

As I reflect on our third Data Matters one-day event at the British Museum in central London, I feel a great sense of achievement, not only for Housing Technology but also for the entire social housing sector. Data Matters 2024 brought together so many knowledgeable professionals and it was truly exciting to see how engaged…
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Eastlight boosts staff satisfaction & cuts costs with digital access

Eastlight Community Homes is moving to 100 per cent keyless access for its 550 blocks by using Unloc’s app and digital locks. Before its move to Unloc, problems with access management to its properties was costing Eastlight around £500,000 per year and 14,000 hours, including a no-access rate of 25 per cent and a four-day…
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Procurement & innovation

Procurement usually gets the blame when innovation is blocked in social housing. Public-sector buying teams, with all their perceived rules and regulations, are branded as spend controllers, not disruption enablers. I’ve worked in housing procurement for nearly ten years so I recognise this label only too well. Sometimes it is justified (rigid public procurement laws…
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