Poplar HARCA won the bronze award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Fransiska Greene, Poplar HARCA’s asset data coordinator, explains how the housing provider is using Aico’s IoT devices to empower its tenants and tackle mould. Improving our customer services is an ongoing aspiration for Poplar HARCA. With over…
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Designer Software & Housing Online’s HMS & portal
Housing Online and Designer Software have teamed up to offer the two companies’ products as a combined system. The joint offering comprises Designer Software’s HomeMaster housing and finance management software seamlessly connected with Housing Online’s My Home portal for tenants, staff and contractors. Ian Thompson, CEO, Designer Software, said, “Our migration pathway from legacy systems…
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The elephant in the room
Using AI to dismantle homelessness and poverty in housing For decades, UK housing policy has focused primarily on financial constraints and supply issues. Policymakers have repeatedly emphasised the need for increased funding and regulatory reforms to tackle the housing crisis. However despite these efforts, the shortage of affordable housing persists, with significant challenges in planning,…
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Keeping vulnerable residents safe
With social need at critical levels in the housing sector, it’s more important than ever for housing providers to use technology and tools that enable them to better meet the needs of their most vulnerable residents. As I write, the general election looms. By the time this article is published, the results will be clear…
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The dark side of housing data
The storage and usage of poor data can be life threatening when it comes social housing. Housing providers are responsible for vast amounts of both tenant and property management data, and the struggle to keep this up-to-date is proving too much for the majority of the sector. The Housing Ombudsman’s ‘Spotlight on: Knowledge & Information…
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‘Missing week’ could cost £220m in arrears
Housing providers could see a £220m spike in arrears this year, according to Housemark, due to this financial year having 53 ‘rent weeks’ while the governments’ universal credit payments only cover 52 weeks. Jonathan Cox, director of data and business intelligence, Housemark, said, “This 53-week problem comes at the worst possible time for tenants as…
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