Milton Keynes City Council won the silver award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. James Terry, housing income operations manager at the council, explains how it has been cutting arrears and improving its tenants’ financial health. Here at Milton Keynes City Council, we collect for our HRA (housing revenue…
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Southwark Council upgrades residents’ safety with Aico
Southwark Council has a portfolio of nearly 38,000 properties, including six high-rise blocks on the Brandon estate in south London. Recognising that its current alarms had nearly reached the end of their operational life, the council embarked on a significant upgrade project. Transforming the fire alarm infrastructure The Brandon estate’s existing alarm system relied on…
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A silver bullet from the Open Data Forum
What happens when you have a conversation about how technology and data could be the ‘silver bullet’ to the many challenges and hurdles faced in social housing? The answer is a small and committed group of individuals from housing providers, government, local authorities and consultancies who have formed to champion the ideas of collaboration, transparency…
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Under pressure… How technology can help
Our sector faces a daunting set of challenges including ageing infrastructure, rising living costs and residents with complex needs, all while being scrutinised by new regulatory standards. Can technology help find solutions? Our homes and communities have an impact on our relationships, employment prospects and educational outcomes as well as our mental health. Every home…
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Using AI to connect past and future
In 2024, Teign Housing needs to be working predictively by using AI, rather than focusing solely on what has already happened. That’s exactly what Housing Insight is doing, which is one of the reasons we chose to work with the software provider. Teign Housing brought in Housing Insight because we needed better engagement with our…
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Leaning towards change and innovation
Over the years, best practice project management frameworks and methodologies such as Prince2, Agile, Lean, ITIL and COBIT have been adopted across both public and private sectors to facilitate significant change programmes and business transformation. Having spent many years in the public sector driving change and innovation, I’ve consistently leaned (excuse the pun) towards Lean…
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