New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers. Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further down to 72 per cent after six months of the…
Latest TSM results from HousemarkRead More →
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Split-second field-service with AI
More and more housing providers are turning to enhanced AI to strengthen their operational performance, improve customer service and retain skilled staff. Chatbots began to gain popularity in the mid-2010s. The technology and its applications have significantly improved, making it more accessible and useful now that it’s moved from simple forms of automation to more…
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Southwark Council boosts income & cuts arrears with NEC
Inflation may be falling but people are still feeling the pinch. First the pandemic and now the cost of living crisis have put pressure on family finances and led to increased rent arrears. For Southwark Council, London’s biggest landlord, late or non-payments are a big concern, not to mention a worry for our tenants. Thankfully,…
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MRI Software adopts OSCRE data standard
MRI Software has announced that its MRI Agora platform will now use a standardised data model from OSCRE International to make application integration and data sharing easier, faster and less expensive for its customers and partners. Patrick Ghilani, CEO, MRI Software, said, “MRI and OSCRE have a shared aim of improving data quality and consistency…
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CTG takes on A2Dominion’s ISP access burden
A2Dominion turned to Complete Technology Group (CTG) to handle the ever-growing number of requests it was receiving separate ISPs wanting to enter its properties to connect tenants to their own broadband services. CTG takes over housing providers’ burden of managing ISP access requests and overseeing the subsequent digital infrastructure works. CTG handled all communications with…
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Are you getting the most from your software?
Social housing can be a difficult and cumbersome sector in which to make technological change. If you’re a local authority, you’re bound by lengthy and strict processes for obtaining software. And once you’ve chosen your technology, it’s easy to find that you’ve focused so much time and effort just on obtaining and implementing a solution…
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