8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
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Barking & Dagenham Reside pilots Evo digital repairs
Barking and Dagenham Reside, a housing provider owned by Barking and Dagenham Council, has partnered with Evo to digitally transform its repairs and maintenance services. Evo will now assume responsibility for the delivery of repairs, liaising with contractors and management of repairs and maintenance-related documentation. Residents will also be able to report problems via the…
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Damp, mould and digital transformation
How can housing providers use the internet of things (IoT) as part of a digital transformation strategy to provide a more sophisticated, data-driven approach that seeks to predict and prevent rather than react? Social tenants are complaining in record numbers about damp and mould, with the Housing Ombudsman recording a 77 per cent increase in…
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IT automation, behavioural science & staff retention
The screw has been turning on social housing providers and local authorities, as wave after wave of challenges have piled on the pressure; historical funding issues were exacerbated by the pandemic, with the ensuing cost-of-living crisis adding to the problems. The reality is organisations are having to do far more with less in a bid…
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Celebrating your IT ambitions & business innovation
The inaugural Housing Technology Awards are now open for entries (closing date 12 January 2024) and we’re really looking forward to seeing the breadth, ambition and scale of technology and business innovation in our sector. We would encourage all housing providers to enter our 2023/24 awards (entries are free) to highlight the work they’ve been…
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Red Kite’s digital transformation
Since Red Kite Community Housing was formed in 2011, we’ve consistently adopted innovative ways of working, with the intention of providing great homes and delivering excellent services to our tenants. In 2018 we formed a new company, Twenty11, which provides a fresh way of letting and managing homes through digital tenancies and flexible rents. Like…
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