Civica’s Alex Oldman explores how the internet of things is already making a big difference in social housing, but there’s still some way to go. Artificial intelligence (AI) is proven to deliver real benefits and protect residents from harm using pattern cognition and augmented reality. While the UK government announces plans to introduce ‘Awaab’s law’…
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Spotting the signals of an impending cyber-breach
It’s hard to know what’s more challenging for housing providers these days – coping with the increase in the scale and complexity of cyber threats or managing the security tools to contain them and the noise they create. From talking to Sophos’s numerous housing clients, it’s clear that their IT environments are as complex and…
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Poplar HARCA’s validation of Aico environmental sensors
Poplar HARCA knew it needed to make its residents’ homes safer, greener and healthier, and it was also looking for better ways to manage its housing portfolio. The beginning – Tech, meet human ingenuity It all started when Peter Marcus, Poplar HARCA’s assistant director of research, development and transformation, wanted to prove that the air-conditioning…
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Getting clever – Business intelligence and analytics
Housing Technology interviewed business intelligence, data science and analytics experts from Civica, FLS – Fast Lean Smart, Housemark, Itica and NEC Software Solutions about how housing providers could take advantage of the latest BI and analytics packages and services, what to look out for, what to avoid and how to embed BI into housing providers’ everyday…
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Simplifying customer communications
Automation can provide the solution for housing providers wanting to take customer service to the next level. With so many channels available for consumers to speak to brands, the world of customer communications is becoming more complex. We know that WhatsApp and Facebook Messenger are the two most popular messaging channels in the UK, used…
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Social value through payments
With many tenants experiencing financial strain, it’s important that housing providers ensure that the payment provider they use can provide adequate support to the tenant communities they serve. This depends on thinking more deeply about the role of a payment provider. It’s not just how you take payments, it’s also how your customers most often…
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