Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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Artificial Intelligence
Achieving three quick wins in AI
The emergence of AI is a game-changer for housing providers. AI is already helping organisations across the UK to become more productive, streamline operations and enhance decision-making. For housing organisations, AI offers a way to operate more efficiently, become more resilient and ultimately improve the lives of tenants. What’s not to like? The trouble is…
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Are you ready for organisational AI?
Why an ‘organisational AI’ model, trained on your own data, is the next big step for housing providers’ operations. ChatGPT and other AI large language models (LLMs) are revolutionising the way we seek the answers to questions. They’ve enabled access to general best practice and other knowledge in the public domain in a usable and…
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All watched over by machines of loving grace – AI assistants and adult social care
New challenges require new solutions. With waves of regulations hitting the housing sector in recent years, there’s unprecedented demand for innovative solutions to keep things running smoothly. In previous editions of Housing Technology, we’ve written about environmental sensors, contact centre solutions and how they work together to identify maintenance problems and improve first-time fix rates….
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Tenants, AI & your biggest compliance risk
As the UK housing sector adopts artificial intelligence, a quiet but profound shift is taking place, driven not by housing providers or software vendors but by tenants themselves. Armed with AI-powered legal assistants, property condition detection tools and auto-generated complaint letters, tenants can hold housing providers to account with unprecedented accuracy and speed. For housing…
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AI as a social housing expert
Artificial intelligence is currently the buzzword in social housing. With increased regulation, rising workloads and constant pressure on budgets, housing teams have a lot to deal with. But AI isn’t a magic wand; it won’t instantly solve problems or improve standards. Generic AI isn’t enough The thing about generic AI is that it doesn’t ‘get’…
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