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TSMs & the case for user-centred design

With the backdrop of TSMs in mind, we’d like to make the case for good user-centred design as the underpinning methodology for building services that actually deliver what tenants need. Having worked as chief product owner for the Scottish Courts & Tribunal Service and as product lead on Child Disability Payment, I’m familiar with the…
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New technologies to watch

As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
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Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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