AI transforms from ‘nice to have’ into an essential tool for the new legal landscape You can’t help noticing that the landscape for social housing technology has fundamentally shifted. What was once positioned as an aspirational digital transformation initiative has now become a regulatory imperative. With Awaab’s Law effective from October 2025 and new Tenant…
Regulatory compliance via intelligent automationRead More →
Converse360
Artificial intelligence in housing
Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
Artificial intelligence in housingRead More →
ForHousing’s conversational AI with Amillan & Converse360
After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
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