A2Dominion has deployed a new Genesys customer contact platform, implemented in partnership with CX specialist Kerv Experience. The Genesys platform combines calls, emails, live chat and web messages into a single system. The new system features AI-powered tools to help A2Dominion’s customer service teams by summarising conversations and instantly displaying all previous communications. Paul Dempster,…
A2Dominion’s customer transformation with Kerv & GenesysRead More →
Genesys
CCaaS – The catalyst for digital transformation
Our previous articles in Housing Technology explored how AI and self-service apps are transforming tenants’ experiences. As technology evolves rapidly, contact centre as a service (CCaaS) solutions have emerged as a catalyst to accelerate digital transformation. The experience of a leading UK housing provider offers some valuable insights into the transformative potential of CCaaS. By…
CCaaS – The catalyst for digital transformationRead More →
Empowering the tenant experience
Tenant experiences and engagements are of paramount importance. Our previous article (in the May edition of Housing Technology) highlighted how AI integration can enhance and streamline these experiences, signposting a transformative era of innovation. This narrative extends towards how contact centre as a service (CCaaS) platforms further empower tenant experiences through state-of-the-art applications (apps) and…
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AI-powered experience orchestration
Housing providers are increasingly embracing AI to address critical challenges and improve their tenants’ experience. With its wide-ranging applications, AI has the potential to revolutionise property management, streamline tenant communications and enhance decision-making, making both the lives of tenants and housing providers’ operations easier, faster and more efficient. Experience orchestration ‘Experience orchestration’ plays a pivotal…
AI-powered experience orchestrationRead More →
