A2Dominion has deployed a new Genesys customer contact platform, implemented in partnership with CX specialist Kerv Experience. The Genesys platform combines calls, emails, live chat and web messages into a single system. The new system features AI-powered tools to help A2Dominion’s customer service teams by summarising conversations and instantly displaying all previous communications. Paul Dempster,…
A2Dominion’s customer transformation with Kerv & GenesysRead More →
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