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Nexidia

Voice analytics – what can it do for you?

Voice or speech analytics is still surprisingly new for housing providers, though widely used in the private sector. The latest Babel (2016) contact centre report, The UK Contact Centre Decision-Maker’s Guide, states that only six per cent of the housing sector currently uses voice analytics. But with 19 per cent actively planning to do so,…
Voice analytics – what can it do for you?Read More →

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