One of the critical mistakes that we often see in the implementation of self-service portals and apps is housing providers focusing on fixing the symptoms rather than delving into the root causes of dissatisfaction. Yes, your customers probably tell you that they would like a simpler way to track outstanding repairs, and so developing a…
Mastering self-service portalsRead More →
One Consulting
Delivering successful change
How do you and your organisation describe your change programmes? Organisations tend to use different terminologies when communicating change internally and externally; ‘we’re transforming’, ‘we’re improving’, ‘we’re evolving’, and ‘we’re innovating’ are all phrases we hear a lot. Is each of these terms equal? On the one hand, they are because the actual words used…
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Designing your future delivery approach
While change and transformation continue to drive business decision-making, ICT is still sometimes viewed as a ‘break-fix’ responsive service whose function is to simply keep the lights on; it’s only when things start to go wrong that people sit up and listen. It’s therefore important to be on the front foot and be thinking towards…
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Structured flexibility
During my career, I’ve realised that some of us like to plan in meticulous detail and some of us go with the flow and plan as we move along. There is nothing wrong with either approach, both have their benefits. And if you’re lucky enough to resist falling into either bracket, you can get a…
Structured flexibilityRead More →
Are you ready for business process automation?
Housing Technology interviewed business process automation (BPA), data integration and workflow experts from Active Housing by Hallnet, CGI, Manifest Software Solutions, MIS Active Management Systems, NEC Software Solutions, Neo Technology and One Consulting on the role of BPA in housing providers’ internal- and external-facing operations. What is BPA in social housing? Alan Swift, technical director at…
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