As the UK housing sector adopts artificial intelligence, a quiet but profound shift is taking place, driven not by housing providers or software vendors but by tenants themselves. Armed with AI-powered legal assistants, property condition detection tools and auto-generated complaint letters, tenants can hold housing providers to account with unprecedented accuracy and speed. For housing…
Tenants, AI & your biggest compliance riskRead More →
Quality Led Projects
Swindon BC’s AI-powered HMS migration
Swindon Borough Council was Highly Commended in the Artificial Intelligence category of the Housing Technology 2025 Awards. Arlene Griffin explains how the council used AI during the replacement of its housing management system. At first, the idea of replacing our legacy housing management system seemed deceptively simple. All we had to do was choose the…
Swindon BC’s AI-powered HMS migrationRead More →
Getting TSMs right first time – A quality-led approach
With modern housing management systems, collecting data has never been easier. Features such as surveys, feedback forms, mobile reports and contact portals streamline the data-gathering process. As a result, when it comes to Tenant Satisfaction Measures (TSMs), the real challenge is no longer how to collect the data but rather what data should be collected…
Getting TSMs right first time – A quality-led approachRead More →
