Author: Chris Proctor, Oneserve
As the UK lockdown continues, many of us are coming to terms with the new normal of home-based and remote working. For Social Housing landlords, obligations have not changed during this crisis and tenants still ‘have a right to a decent, warm and safe place to live’. Therefore, whilst it has been recommended that non-urgent repairs should be delayed, there is still a requirement for housing maintenance to continue, with repairs teams entering properties to carry out urgent work.
For mobile workers such as repairs teams, remote working is standard operating procedure, however it is far from ‘business as usual’ . With central offices and many suppliers temporarily closed, restrictions on social distancing and heightened health & safety procedures in place, there are many new challenges for emergency repairs teams.
In these circumstances, it is important for organisations to maintain a central hub of critical repair work where front line teams can easily access all the information they require to carry out urgent property repairs as safely as possible for both themselves and the tenants. Through using supportive technology, every member of the team involved in resolving urgent repair work remains connected and informed, all without the need to exchange paperwork, emails or telephone calls.
Job management software provides organisations with the tools needed to support mobile workers during this difficult time. If your organisation doesn’t have such a system in place currently, now may be a difficult time to considering implementing one even if the benefits of doing so are clear. This is something Oneserve have recognised as they look to support organisations operating with teams of key workers during the current crisis. As a result, they are offering Oneserve Community, a simplified version of their award winning job management software, free of charge to key workers during the COVID-19 crisis.
Oneserve Community will enable organisations to keep their teams connected and up to date with daily schedules and job information while providing an automatic audit trail of all completed jobs. As key worker teams face more pressure than ever whilst having to adapt how they operate in these unprecedented times, having the right technology in place to support them could be a game changer.
Oneserve Community is being offered completely free of charge to organisations operating with teams of key workers. If you would like more information, please contact the team on 01392 927028 or visit oneserve.co.uk/oneserve-community.