Places for People has launched a new procurement service, offering a comprehensive bundle of IT services for itself and other housing providers to buy without getting caught up in lengthy procurement processes. The housing provider’s Procurement Hub comprises seven ‘lots’ of core software and hardware, delivered by five IT suppliers: Open Reality (client, server and…
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Magazine Articles
Hyde selects 1st Touch for mobile working
Hyde Group has chosen mobile workforce software from 1st Touch to help deliver mobile working solutions to staff. The new technology will be used at first by the group’s incomes officers and then by other staff such as surveyors and housing officers. The mobile solution will deliver all the information and forms needed by an…
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Dealing with welfare reform at Golden Gates
Peter Fitzhenry is managing director of Golden Gates Housing Trust. The introduction of the bedroom tax and universal credit as components of the government’s welfare reform programme, for which Warrington was a Pathfinder, was widely predicted to increase rent arrears and voids, leading to substantial losses in revenue for Golden Gates Housing Trust. The housing…
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Internet of Things pilot project by the Connected Home Consortium
The Connected Home Consortium is running a series of pilot projects to assess how the Internet of Things could help with tenancy and asset management applications. The first pilot focuses on sensor technology to help manage tenancy issues related to temperature, damp and condensation in housing providers’ properties. The consortium is using Blue Maestro’s Tempo…
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Thurrock’s tenants to self-serve with Northgate
Northgate Public Services has won a five-year contract with Thurrock Council for a suite of web portal services to support the council’s tenants. The Northgate Housing product suite will provide a council-wide online portal, from day-to-day housing management and repairs functions to self-service and mobile working. The system is intended to minimise data duplication and…
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AmicusHorizon improves tenant experience with Firmstep
AmicusHorizon is transforming its tenant services by deploying Firmstep’s Customer Experience Platform to provide digital services, automate interactions with tenants and drive future digital service provisions. Using Firmstep’s Self and Forms solutions, the housing provider is giving tenants a personalised portal with a single sign-in access point for all customer services. Tenants can update their…
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