Northgate Public Services has won a five-year contract with Thurrock Council for a suite of web portal services to support the council’s tenants.
The Northgate Housing product suite will provide a council-wide online portal, from day-to-day housing management and repairs functions to self-service and mobile working. The system is intended to minimise data duplication and reduce the requirement for manual data entry, integrating with other systems in use within the council. Other expected benefits include reduced training requirements, consistent reporting and better audit trails.
Dermot Moloney, strategic project lead, Thurrock Council said, “We selected Northgate Public Services’ web based housing solution because we felt it matches the needs of the business and provides an integrated platform we can design around our processes. Its solution will help us to achieve our long-term objectives to deliver an effective service to our residents.”