Language barriers will adversely impact the experience of any service. Language is not only a medium of communication, but also linked to an individual’s identity. We believe that everyone has the right to fair treatment and equality of opportunities, and this is crucial in the housing sector given its role in helping people build communities…
Real-time translation and interpretation in housingRead More →
Customer Management
Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
Paperless tenanciesRead More →
North Wales Housing first in Wales to launch Futr’s AI chatbot
North Wales Housing has become the first housing provider in Wales to launch a conversational AI chatbot from Futr. The chatbot, named Huw, sits on the website and is designed to answer a range of tenant queries at any time in just a few clicks. Since its adoption, Huw has improved tenant engagement and access…
North Wales Housing first in Wales to launch Futr’s AI chatbotRead More →
Social housing gets in on the app
If you don’t have a genuine mobile app for your tenants, you’re falling behind in the fourth industrial revolution, when digital domains are blended with offline reality. A web portal will no longer cut it in 2022 – the world has moved on in the past two years, thanks to the pandemic accelerating innovation and…
Social housing gets in on the appRead More →
Link helps tenants get connected
Link Group has helped almost 800 low income and digitally-excluded households across Scotland get online by distributing iPads, Chromebooks and mi-fi (personal hotspot) units across 14 local authority areas since 2020, alongside training from ‘digital champions’. Ken Fox, director of digital services, Link Group, said, “It has been incredible to work with our partners and…
Link helps tenants get connectedRead More →
Walk before you can run: An agile approach to self-service portals
As a father of three children, I often find myself suggesting (or shouting), “walk before you can run”, usually to prevent accidents! This saying is also relatable to software development and IT projects; I believe some housing providers make the mistake of trying to run before they can walk when it comes to customer portals…
Walk before you can run: An agile approach to self-service portalsRead More →
