What does it mean to empower tenants today? This is one of the key questions raised by industry reports such as the Hackitt report and the Social Housing Green Paper. Those reports highlight how tenants have little power around the quality and safety of their own homes; their voices aren’t heard when it comes to…
Tenant empowerment starts from withinRead More →
Customer Management
Caledonia’s Appello digital telecare
Caledonia Housing has bought Appello’s digital telecare software to support its digital inclusion strategy for older people. Aiming to promote social inclusion and combat loneliness, the housing provider is introducing Appello’s Smart Living Solutions (SLS) in one of its retirement housing developments in Monifieth. Replacing an old analogue call system, Appello’s digital platform gives tenants…
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Digital transformation in housing
For many businesses, digital transformation is shifting from a long-term aspiration to an urgent requirement. Customers increasingly expect to use digital methods to manage their interactions with brands, and have come to expect the level of personalisation, efficiency and control that can only be achieved with end-to-end digital transformation. Digital transformation is more than just…
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Midland Heart moves to low code with OutSystems
Midland Heart is now using OutSystems’ low-code platform to deliver a fast-tracked, two-year IT transformation strategy and rapidly develop applications for revamped interactions with its 70,000 tenants. Kathryn Downs, director of technology and transformation, Midland Heart, said, “We want to create an easy, frictionless digital experience supporting everything from paying rent to reporting repairs. We…
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Reaching out to tenants with technology
The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
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Eden Housing’s digital continuum with Orchard
Eden Housing has extended its existing contract with Orchard for a further five years in order to continue and expand its digital transformation programme, with continued emphasis on better tenant services and more streamlined internal operations. When Eden Housing’s small IT team found themselves struggling with multiple systems, they began to look at their overall…
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