Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
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Customer Management
Social housing, IT and Homes (Fitness for Human Habitation) Act 2018
The Homes (Fitness for Human Habitation) Act 2018 came into effect in March 2019 and from March 2020 will apply to all periodic tenancies. While the act doesn’t impose any new obligations on landlords, it does strengthen tenants’ means of redress. What does the act mean for social housing providers and what actions should be…
Social housing, IT and Homes (Fitness for Human Habitation) Act 2018Read More →
Silva Homes – Refocused digital transformation during lockdown
Over the last two years, we’ve been trying to fundamentally transform the way Silva Homes works and technology is at the heart of this change. We have launched a new website and digital platform and replaced and upgraded several core systems. We have also redesigned our IT team and introduced a dedicated transformation team including…
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Lessons in digital inclusion from our own social isolation
The prospect of up to six months of social isolation has immediately drawn attention to connectivity in people’s homes. That attention has been largely focused on the high bandwidth needs of entertainment, social engagement and working from home. The communication networks have all come out to share their network loading data and explain to us…
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Rapid IT deployment at One Manchester
Across One Manchester, different teams have been coming together to ensure that we can continue to provide key services to our customers and to support our colleagues through any challenges. Our contact centre is now working from home and is fully operational, and in less than three days we completed a proof of concept for…
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The secrets to successful remote teams
Through our experience of setting up customers for remote working and managing our own remote teams, we’ve found that there is one critical ingredient to success. Most organisations have embraced software-as-a-service (SaaS) platforms, so accessing systems remotely isn’t usually the biggest issue. No, the biggest issue is maintaining communication, particularly non-verbal communication, between team members….
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