The trouble with long deadlines is they lure you into a false sense of security. When BT first announced in 2015 that analogue telephony would be phased out from 2020 and switched off completely by 2025, it probably seemed like an age away. Almost five years on, how prepared are we for what will be…
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Customer Management
From technophobe to IT trainer – My journey to becoming a digital devotee
When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
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Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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Salix Homes launches Exactly+ self-diagnostic portal
Salix Homes has introduced a new portal so that its 8,000+ tenants can manage their own tenancies digitally. Developed in conjunction with Exactly+, MySalix features innovative diagnostic and chatbot-based technology so that tenants can diagnose, book and schedule repairs themselves, and then track their repair right up until there is a knock at their door….
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Leveraging the power of IT at Riverside
Like many housing providers, Riverside is investing significant time, effort and money to harness the power of digital technology and become more agile as a business. This requires us to both look forward to the future as well as deal with the IT legacy of the past so that we can drive improvements for customers….
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Newydd Housing’s award-winning Orchard self-service platform
Newydd Housing has partnered with Orchard to deliver a digital self-service platform for its tenants. With Orchard’s Digital Self Service Platform at its core, the housing provider has improved its tenants’ online experience, streamlined internal processes and enabled its customer services team to work smarter, as well as picking up a TPAS Cymru award along…
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