How to ease the pressure on housing services Rising rough-sleeping numbers are creating growing operational and financial strains for housing providers across England. The latest official statistics show that 4,793 people were recorded sleeping rough on a single night in autumn 2025, the highest figure since records began, and monthly estimates suggest the real number…
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Customer Management
whg’s agile approach to CX & digital transformation
whg was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. Digital transformation is rarely just about implementing new technology. The greater challenge is introducing change in a way that builds confidence and momentum, rather than an all-at-once rollout that can feel overwhelming. At whg, an agile approach to customer-contact transformation…
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VIVID’s award-winning predictive AI for customer experience
VIVID was the Winner of the Artificial Intelligence category of the Housing Technology Awards 2026. At VIVID, we’re focused on giving our customers the best experience possible so that’s why we’re transforming how we use AI to support customers and improve our services. Instead of waiting for complaints, we now predict where problems might occur…
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Active Housing doubles its portal adoption
Since Plentific’s acquisition of Active Housing in 2023, the number of homes accessing services online through Active Housing’s resident portal has doubled from 400,000 to 800,000 homes. Active Housing’s new customers include Amplius, CDS Co-operatives, Great Places, Hexagon, Karbon Homes, Linc, Magenta Living, Metra Living, Peabody, Plymouth Community Homes, Salix Homes, Settle, Stockport Homes, Tai…
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Editor’s Notes – Strong data foundations
Alongside our feature article on data management in housing on end-user engagement and data literacy, data governance, integration and data standards, and how to achieve better data quality, Housing Technology’s annual Data Matters one-day event is returning for its fifth consecutive year. After four years in London, we’re thrilled to be moving Data Matters to…
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Thirteen’s scalable support for vulnerable residents
Thirteen Group was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Thirteen Group has shown how automation can help housing providers scale their welfare support for vulnerable residents without losing the human touch. In collaboration with Voicescape, we’ve transformed customer welfare for our vulnerable residents across the North East of England,…
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