Progress Housing has chosen Everon Group for the rollout of a digital telecare upgrade in around 500 of its independent-living homes. With the contract running until 2029, the rollout will ensure that the homes are ready for the analogue-to-digital switchover at the start of 2027. As a cloud-based wireless solution, Everon’s system works via a…
Progress Housing switches to Everon for digital telecareRead More →
Customer Management
Editor’s Notes: This Must Be The Place
After almost 20 years and 112 editions of this magazine, Housing Technology is finally running a geospatial technology-themed event with our launch of Spatial Matters 2026 in November. Given the fundamental importance of ‘place’ to every housing provider’s operations, assets and tenants, Housing Technology has long been bemused by the low adoption of geospatial systems…
Editor’s Notes: This Must Be The PlaceRead More →
What matters to your residents?
Fostering an accountability culture & getting the basics right for residents “Repairs and maintenance are one of the most visible and important services a landlord provides – and when it goes wrong, residents feel it most.” These were the words of Dr Eve Blezard, policy lead at the Chartered Institute of Housing (CIH), on the…
What matters to your residents?Read More →
Tell us what you want – Housing 21ʼs resident-designed website
Housing 21 was Commended in both the Customer Services and Digital Transformation categories at the Housing Technology Awards 2026. When we set out to rebuild our website, the brief wasn’t simply to modernise a digital platform. Instead, we wanted to fundamentally rethink how digital services could serve our residents better and do so in a…
Tell us what you want – Housing 21ʼs resident-designed websiteRead More →
Rough sleeping & The Bank of BillyChip
How to ease the pressure on housing services Rising rough-sleeping numbers are creating growing operational and financial strains for housing providers across England. The latest official statistics show that 4,793 people were recorded sleeping rough on a single night in autumn 2025, the highest figure since records began, and monthly estimates suggest the real number…
Rough sleeping & The Bank of BillyChipRead More →
whg’s agile approach to CX & digital transformation
whg was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. Digital transformation is rarely just about implementing new technology. The greater challenge is introducing change in a way that builds confidence and momentum, rather than an all-at-once rollout that can feel overwhelming. At whg, an agile approach to customer-contact transformation…
whg’s agile approach to CX & digital transformationRead More →
