VIVID was the Winner of the Artificial Intelligence category of the Housing Technology Awards 2026. At VIVID, we’re focused on giving our customers the best experience possible so that’s why we’re transforming how we use AI to support customers and improve our services. Instead of waiting for complaints, we now predict where problems might occur…
VIVID’s award-winning predictive AI for customer experienceRead More →
Customer Management
Active Housing doubles its portal adoption
Since Plentific’s acquisition of Active Housing in 2023, the number of homes accessing services online through Active Housing’s resident portal has doubled from 400,000 to 800,000 homes. Active Housing’s new customers include Amplius, CDS Co-operatives, Great Places, Hexagon, Karbon Homes, Linc, Magenta Living, Metra Living, Peabody, Plymouth Community Homes, Salix Homes, Settle, Stockport Homes, Tai…
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Editor’s Notes: Strong data foundations
Alongside our feature article on data management in housing on end-user engagement and data literacy, data governance, integration and data standards, and how to achieve better data quality, Housing Technology’s annual Data Matters one-day event is returning for its fifth consecutive year. After four years in London, we’re thrilled to be moving Data Matters to…
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Thirteen’s scalable support for vulnerable residents
Thirteen Group was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Thirteen Group has shown how automation can help housing providers scale their welfare support for vulnerable residents without losing the human touch. In collaboration with Voicescape, we’ve transformed customer welfare for our vulnerable residents across the North East of England,…
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The Housing Technology Awards 2026
The third annual Housing Technology Awards took place during the Housing Technology 2026 conference in Nottingham earlier this month, with the winners announced during a special ceremony at the East Midlands Conference Centre. With the awards being judged by an external panel of the entrants’ housing peers (and free of any commercial sponsorship for complete…
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Selwood’s IoT-powered compliance & innovation with Aico
Selwood Housing launched a pilot project with Aico in 2023, installing HomeLink environmental sensors and gateways to better understand indoor environments across its housing stock. This initial collaboration marked a shift towards a more data-driven, resident-focused approach to property management. Today, the housing provider’s partnership with Aico has evolved to follow new legislation, sector pressures…
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