Rebuilding customer contact with AI Saxon Weald was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Customer contact is one of the most demanding parts of service delivery in our sector. Rising email volumes, complex enquiries and increasing regulatory pressures have made it harder for housing providers to maintain visibility and…
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Customer Management
Don’t hide your data under the stairs
As you might already be aware, according to the Regulator of Social Housing’s risk-profile report for November 2025, housing providers are facing a complex and evolving set of challenges as they head into 2026, spanning regulatory, financial, operational and technological domains. Given those challenges, it’s no surprise that there’s a lot of focus on data….
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Bromford’s AI-powered CX transformation with Sabio
Bromford Housing has chosen Sabio Group to deliver a new cloud communications platform to reshape how the housing provider serves its 110,000 customers across 46,000 homes. Sabio will implement a new customer-service centre (CSC) system for more than 300 agents, integrating AI capabilities with Bromford’s existing Microsoft Dynamics 365 infrastructure. The Sabio system will replace…
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Coming in from the cold – Self-service & winter repairs
The winter season in social housing typically shifts the focus for housing providers from routine maintenance activities to emergency responses and high-priority moisture management. In these circumstances, self-service apps for residents can provide an easy-to-access, direct communication channel between residents and housing providers to save time, optimise resources and reduce anxiety. Winter repairs – Three…
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2026 & beyond…
Housing Technology interviewed experts from Access PaySuite, Mobysoft, NEC Software Solutions, Solvares Field Service, TechLabs London and Voicescape about new technologies for 2026, out-of-sector ideas to consider, proptech vs. enterprise software and how to avoid technological distractions & dead-ends. New technologies to consider Engin Yilmaz, director of product innovation at Mobysoft, said, “Beyond the AI…
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Editor’s Notes: Our not-so-secret superpower
The Housing Technology team often talks to people who’ve just joined the social housing sector, typically from the commercial sector, either with a housing provider or with an IT/business provider focused on social housing. In every instance, the one thing we always emphasise to them is the lack of competition between housing providers and therefore…
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