Places for People has installed Alertacall’s Housing Proactive service at 100 of its retirement living schemes. The Housing Proactive service is giving over 3,000 residents access to digital touchscreens for two-way communications with their housing provider, reporting of repairs and nuisances, and daily wellness confirmations via Alertacall’s OKEachDay service. The roll-out across Places for People’s…
Places for People takes on AlertacallRead More →
Customer Management
Plentific’s digital scorecards for Awaab’s Law
Plentific has developed digital readiness scorecards for housing providers ahead of the introduction of Awaab’s Law in October, with the aim of the scorecards to make it easier for housing providers to act within the new law’s timescales for damp and mould cases. Plentific’s scorecards cover housing providers’ readiness across four key areas of risk,…
Plentific’s digital scorecards for Awaab’s LawRead More →
Self-service customer connections
Personalised communications, 24/7 access and responsive services It is astonishing how quickly we’ve become used to using technology to make our lives easier. We manage so many aspects of our lives from our smartphones that we don’t think twice about reserving a table at a restaurant, booking an Uber or paying a bill with an…
Self-service customer connectionsRead More →
Creating convenience and customer confidence
In a world where banking, shopping and communications are available 24/7, residents increasingly expect the same level of accessibility from their housing provider. Providing residents with a digital engagement tool is crucial for modern housing providers, primarily because it delivers convenience and choice through 24/7 self-service. By offering an online portal or app, housing providers…
Creating convenience and customer confidenceRead More →
Editor’s Notes – Data matters more than ever…
As everyone in social housing is only too well aware, data is fundamental to every housing provider’s operations. Whether it’s upstream problems with data collection, entry and consistency or downstream issues with data integration, reporting and governance (and everything in between), data is one of the ‘existential pillars’ of housing providers’ operations and must be…
Editor’s Notes – Data matters more than ever…Read More →
Launch of Zoho Social Housing CRM from i4Housing
i4Housing has launched Zoho Social Housing CRM, a purpose-built, all-in-one platform designed to address the real-world challenges of social housing management. Split into four main categories, Zoho Social Housing CRM covers core housing management, customer interactions, asset management and repairs, and compliance and safety. Gursh Lail, CEO, i4Housing, said, “In the words of Abe’s Law,…
Launch of Zoho Social Housing CRM from i4HousingRead More →
