Housing Insight’s customer Monmouthshire Housing was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. Modern housing delivery requires more than just ‘business as usual’; it requires a total digital evolution. At Housing Insight, we are proud to see Monmouthshire Housing Association recognised at the Housing Technology Award 2026. This celebrates…
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Customer Management
Transforming customer care for tenants
AI is already cutting costs and improving services in housing. But how might this technology be used to support tenants in the future? AI has brought big changes to the housing sector. For example, it can already help to predict which homes are more likely to develop damp and mould. The technology simply combines data…
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Digitising lettings
How The Guinness Partnership transformed re-lets with Dynamics 365 & API-led integration The Guinness Partnership was Highly Commended in the Digital Transformation category of the Housing Technology Awards 2026. In 2023, The Guinness Partnership embarked on an ambitious digital transformation programme aimed at modernising one of its most complex and operationally critical areas: the end-to-end…
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Your HMS needs CX…
Housing management systems only tell half the story without integrated CX Housing management systems (HMS) carry the weight of core operational data, such as tenancies, repairs and property records. But without integrated customer experience (CX), housing providers can lose critical data and insights from the people who spend the most time in their properties –…
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Mobysoft partners with Lightning Reach
Mobysoft has teamed up with Lightning Reach to connect at-risk tenants with tailored financial support. The partnership brings together early risk identification and proactive financial support to help housing providers reduce arrears and improve tenant outcomes. More than 125 housing providers use Mobysoft’s RentSense, covering around 2 million tenancies, to identify tenants at risk of…
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Not just a website… RHP’s digital front door
RHP was Highly Commended in the Customer Services category of the Housing Technology Awards 2026. Gareth Levingston, RHP’s head of technology, explains about the housing provider’s redevelopment of its accessible website. A housing provider’s website should help people get things done calmly, confidently and without needing a phone call as the backup plan. In 2025,…
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