Housing Technology interviewed experts from Access PaySuite, Mobysoft, NEC Software Solutions, Solvares Field Service, TechLabs London and Voicescape about new technologies for 2026, out-of-sector ideas to consider, proptech vs. enterprise software and how to avoid technological distractions & dead-ends. New technologies to consider Engin Yilmaz, director of product innovation at Mobysoft, said, “Beyond the AI…
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Customer Management
Editor’s Notes – Our not-so-secret superpower
The Housing Technology team often talks to people who’ve just joined the social housing sector, typically from the commercial sector, either with a housing provider or with an IT/business provider focused on social housing. In every instance, the one thing we always emphasise to them is the lack of competition between housing providers and therefore…
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Karibu’s omni-channel tenant services with Fuzzlab
Karibu Community Homes has launched a new omni-channel contact centre, combining voice, WhatsApp, SMS, email and webchat into a single service hub. Built in partnership with Fuzzlab, the new service integrates with Microsoft Dynamics 365, giving Karibu’s teams real-time visibility of enquiries, repairs, complaints and service updates across all channels. The platform also includes AI-supported…
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The evolution of fire safety in 2026
2025 has been an important year in the progression of fire safety in the home, with conversations continuing on how to lean on technology to better protect residents. Andrew Beechener, portfolio manager at FireAngel, explores the upcoming trends and legislative changes expected in 2026. 2025 has been the year of artificial intelligence (AI) filtering into…
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Ayrshire Housing picks PanConnect for self-service
Ayrshire Housing has chosen Housing Insight’s PanConnect platform to deliver its resident engagement solutions through a new self-service app and portal. PanConnect will enhance Ayrshire Housing’s engagement with its residents while streamlining internal operations, reflecting the two companies’ shared commitment to innovation, reliability and customer experience. Caroline Donald, director of corporate services, Ayrshire Housing, said,…
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IoT-based damp & mould monitoring from Plentific
Plentific has launched an IoT pilot programme for damp and mould monitoring, with the aim of simplifying compliance with Awaab’s Law and keeping residents safer. Looking ahead to the introduction of the second phase of Awaab’s Law next year, Plentific’s IoT pilot programme is intended to give housing providers and local authorities the opportunity to…
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