Mobysoft has teamed up with Lightning Reach to connect at-risk tenants with tailored financial support. The partnership brings together early risk identification and proactive financial support to help housing providers reduce arrears and improve tenant outcomes. More than 125 housing providers use Mobysoft’s RentSense, covering around 2 million tenancies, to identify tenants at risk of…
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Customer Management
Not just a website… RHP’s digital front door
RHP was Highly Commended in the Customer Services category of the Housing Technology Awards 2026. Gareth Levingston, RHP’s head of technology, explains about the housing provider’s redevelopment of its accessible website. A housing provider’s website should help people get things done calmly, confidently and without needing a phone call as the backup plan. In 2025,…
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Seeing the whole picture with Saxon Weald & Infinity Group
Rebuilding customer contact with AI Saxon Weald was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Customer contact is one of the most demanding parts of service delivery in our sector. Rising email volumes, complex enquiries and increasing regulatory pressures have made it harder for housing providers to maintain visibility and…
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Don’t hide your data under the stairs
As you might already be aware, according to the Regulator of Social Housing’s risk-profile report for November 2025, housing providers are facing a complex and evolving set of challenges as they head into 2026, spanning regulatory, financial, operational and technological domains. Given those challenges, it’s no surprise that there’s a lot of focus on data….
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Bromford’s AI-powered CX transformation with Sabio
Bromford Housing has chosen Sabio Group to deliver a new cloud communications platform to reshape how the housing provider serves its 110,000 customers across 46,000 homes. Sabio will implement a new customer-service centre (CSC) system for more than 300 agents, integrating AI capabilities with Bromford’s existing Microsoft Dynamics 365 infrastructure. The Sabio system will replace…
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Coming in from the cold – Self-service & winter repairs
The winter season in social housing typically shifts the focus for housing providers from routine maintenance activities to emergency responses and high-priority moisture management. In these circumstances, self-service apps for residents can provide an easy-to-access, direct communication channel between residents and housing providers to save time, optimise resources and reduce anxiety. Winter repairs – Three…
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