The third annual Housing Technology Awards took place during the Housing Technology 2026 conference in Nottingham earlier this month, with the winners announced during a special ceremony at the East Midlands Conference Centre.
With the awards being judged by an external panel of the entrants’ housing peers (and free of any commercial sponsorship for complete independence), the standard of entries was exceptionally high. The entrants’ award submissions will be profiled in full detail in this edition and the next few editions of Housing Technology.
Artificial Intelligence
Winner
VIVID – Predictive AI for better customer experiences
Highly commended
Moat Homes – Early warnings for damp & mould through AI
Newark & Sherwood District Council – The goddess of AI support
Notting Hill Genesis – AI-powered complaints assistant
The Riverside Group – Multi-platform deployment of AI transformation programme
Customer Services
Winner
Wythenshawe Community Housing – Empowering customers via real-time accessible self-service
Highly commended
Cardiff Community Housing – Predicting rent risk: Automated arrears categorisation for proactive tenant support
Caridon Group – Field-service management & tenant repairs portal
Karibu Community Homes – The power of omni-channel tenant communications
RHP – Accessible website redevelopment
Cyber Security
Winner
Torus Group – Cyber security transformation: From risk to resilience
Highly commended
Freebridge Community Housing – Smart foundations: Cyber security for housing resilience
LHP – A three-year roadmap for cyber security
Link Group – Beyond compliance: Revolutionising email security
Newark & Sherwood District Council – From vulnerable to vanguard: The Cyber360 programme
Digital Transformation
Winner
Raven Housing Trust – Repairs service optimisation with real-time, cloud-based scheduling
Highly commended
Monmouthshire Housing – Transforming tenancy management with 24/7 self-service
Southern Housing – Post-merger: The creation of a single, modern digital environment
The Guinness Partnership – End-to-end lettings transformation
WHG – Omni-channel transformation of customer services
Innovation
Winner
The Riverside Group – Streamlined complaints handling with integrated AI
Highly commended
Clarion Housing – IoT-powered retrofit monitoring
Places for People – Insight Hub for transforming data into strategic value
Social Housing Innovation North East – Shared OneMap GIS resources
Sovereign Network Group – Community indicator model: A hyper-local, real-time view of community needs
IT Team of the Year
Winner
Fairhive Homes – Agile IT project for digital transformation
Highly commended
Gentoo Group – Streamlining, modernising & automating IT & transformation delivery
Link Group – Transforming data management & building digital foundations
Places for People – Cloud optimisation for IT infrastructure transformation
Southern Housing – Achieving excellence through autonomy & continuous improvement
As mentioned above, please look out for articles in this and future editions of Housing Technology with full details of our award entrants’ projects. And looking further ahead, the Housing Technology Awards 2027 will open on 01 October 2026.
