When I started working in PA Housing’s customer contact centre in Leicester three years ago, I was a complete technophobe – I didn’t even know how to use Excel. I’ve now helped on organisation-wide CRM projects and am helping to build a chatbot. I’m also the person who liaises between residents, staff members and the…
From technophobe to IT trainer – My journey to becoming a digital devoteeRead More →
General News
Encouraging women into housing IT
Is it right that we are still discussing women in IT as a standalone topic in 2020? The dawn of a new decade demands a hard look at why this subject continues to require special attention. According to the training and job website Women in Tech, “Only one in six tech specialists in the UK…
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How to tell a great story
Many of the articles in this magazine are about exciting exhilarating, rewarding and even fun developments with new technologies. This usually involves a change for the business and its people and, as we all know, changing a business can be messy and difficult. Our ‘Battenburg cake’ approach to change puts the people elements at the…
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2020 technology trends – Beyond the hype
As we enter 2020, predictions of the hottest technologies are rapidly filling our inboxes. It’s always interesting to read about the breakthroughs that are set to transform our lives, but are the most headline-grabbing innovations the ones we really need to watch? The technologies that will make the biggest difference in the housing sector are…
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Raven Housing gets Better Connected
Raven Housing Trust has launched Better Connected, an ambitious two-year digital transformation programme to develop an organisation-wide technical architecture that harnesses the cloud to improve the efficiency and security of our operations. Better Connected will ensure that every tenant and staff member can remotely access the resilient and reliable data they need, anytime, anywhere and…
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Women in housing IT
Housing Technology interviewed a group of women involved in housing IT from Adra, Civica, Community Housing, Northgate Public Services, PIMSS Data Systems, Prodo Digital and Rochdale Boroughwide Housing about their various roles in IT, any challenges they’ve faced as women in a traditionally fairly male-dominated sector and how more women can be encouraged to consider…
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