Over half of housing leaders say that data problems are hampering their ability to handle tenant complaints effectively, according to a report from Mobysoft. The report, ‘From data to decisions – A comprehensive guide to developing & executing a data strategy’, sheds light on the challenges of fragmented systems, unreliable records and a lack of…
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News
PIMSS releases AI Document Reader for compliance
PIMSS Data Systems has launched a new module for its existing Compliance product which uses AI to extract data from documents to automatically update workflows and remedial works. PIMSS Compliance AI Document Reader saves users time by manually extracting data from documents, removing the need for end-users to use templates for reading documents and run…
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Calico Homes cuts arrears with RentSense
Calico Homes has reduced its arrears to 2.4 per cent after its deployment of RentSense, alongside its former-tenant arrears falling to 1.9 per cent. Calico Homes’ income team is primarily using RentSense to focus on its tenants needing the most support, resulting in the team’s weekly caseload falling from 1,200 to 870 arrears cases. Hayley…
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FourNet launches digital transformation index
FourNet has created the first digital-channel map of local authorities’ demographic trends around citizens’ technology usage to help councils with their digital transformation plans. The customer experience (CX) specialist’s Local Authority Digital Transformation Index shows technology usage alongside every council area in England, Wales and Scotland. The index combines census information with FourNet’s CX analysis…
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New income recovery software from Voicescape
Voicescape has launched new income recovery software for unsecured debts from tenant repayment agreements. Voicescape’s Agreements Manager has been developed to enable social landlords to manage, track and optimise failing tenant payment agreements in a more controlled, active and lower risk way. The aim is to reduce break rates, lower the cost of managing agreements…
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Asprey Assets at YMCA
YMCA St Paul’s Group has begun a three-year partnership with Asprey Management Solutions with the introduction of its Asprey Assets solution for planned works and asset management. Asprey Assets will be used to improve YMCA SPG’s property condition processes, ensuring that the facilities it offers young people are well-maintained and safe. The partnership is also…
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