A2Dominion has chosen NEC Software Solutions to provide a new housing management system to serve its 70,000 residents. The new system is expected to be live in 2027. The NEC Housing HMS will be used by A2Dominion to support housing management, repairs, income, assets, insights and integration. The new system will also help the housing…
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News
FourNet helps LHP with customer service excellence
FourNet has helped Lincolnshire Housing Partnership become the first social housing provider to achieve six ‘Compliance Plus’ ratings under the national Customer Service Excellence (CSE) standard. FourNet worked with LHP to modernise its customer contact operations, enabling housing staff to manage all voice, email, webchat and social media interactions through a single cloud-based platform. The…
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Stonewater uses Vantage drones to survey 1,000 blocks
Stonewater has used drones from Vantage UAV to survey nearly 1,000 residential blocks, using aerial technology to identify roof defects early and support a more proactive approach to maintaining residents’ homes. Completed in just four months, the programme covered 969 blocks across Stonewater’s portfolio, focused on housing blocks over five-years old. Using drones equipped with…
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Orbit’s ‘everyday excellence’ with Qualtrics
Orbit has chosen Qualtrics’ experience management (XM) platform as part of its ambition of providing ‘everyday excellence’ for its customer experience. Qualtrics’ XM platform will give Orbit a complete view of its customers’ experiences by capturing feedback across multiple channels such as digital, phone calls and community forums, and from neighbourhood visits, repairs and complaints….
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North Devon Homes’ Field First integration
North Devon Homes is changing the management of its repairs, compliance and asset information after choosing Totalmobile’s Field First software as part of its programme to modernise housing operations and replace legacy technologies. When NDH’s asset management system reached the end of its life, the housing provider used the opportunity to redesign how its repairs,…
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Sharpen your pencils for the Housing Technology Awards 2027
The Housing Technology Awards are back for the fourth consecutive year and are now open for your entries. If you’re proud of your last project, pleased with your team’s work and/or keen to share your experiences and knowledge with your peers in social housing, we’d love to receive your entry for our 2026/27 awards. Our…
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