Flagship Group has taken on a suite of software from Totalmobile, covering work-order management, workforce scheduling, mobile working and field-service intelligence. Totalmobile’s platform is intended to give the housing provider a flexible approach to real-time updates on service requests, problem reporting and resource requests. The software will also allow Flagship’s tenants to be kept informed…
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News
Aster Group enhances CX with Ciptex
Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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University of Exeter’s housing IoT guide & toolkit
The University of Exeter has partnered with Aico, Coastline Housing and Housing Associations’ Charitable Trust (HACT) to publish a guide and toolkit for housing providers to assess and realise the social value of IoT sensors in their tenants’ homes. Entitled ‘Sensor systems for healthier social housing – A guide to understanding & evaluating the social…
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Leeds Federated Housing signs up for Asprey Assets
Leeds Federated Housing Association has implemented a new cloud-based asset management system from Asprey Management Solutions. Asprey Assets covers all aspects of LFHA’s operational requirements, from asset management to compliance and works management processes alongside workforce mobilisation through mobile working functionality. The platform also includes innovative, ready-to-use BI tools for company-wide performance transparency and comprehensive…
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Housing Technology Awards 2024
We are thrilled to announce the winners of the inaugural Housing Technology Awards (2024) as well as the commended entries. The awards were given out during a packed ceremony at the Housing Technology 2024 conference in Nottingham in early March. The standard of entries was incredibly high; all of the housing providers and local authorities…
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Allpay & Voicescape collaborate for arrears
Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
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