Clyde Valley Group has developed its own case management system with Netcall’s Liberty Create, a low-code development platform integrated with the software provider’s omni-channel solution. Each element of Clyde Valley’s new case management system is fully customisable, with automated workflows, instant booking of appointments, reporting, and scheduling of repairs with contractors. Paul Byrne, senior business…
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News
RedkiteCRM bought by Infinity Group
Infinity Group, a leading Microsoft-focused cloud services, security and business applications provider, has bought RedkiteCRM, one of the UK social housing sector’s few Microsoft-focused HMS providers. As with Infinity Group, all of RedkiteCRM’s systems are built on Microsoft Dynamics 365 Customer Experience, CRM, Business Central and Power Platform. Following the acquisition, Infinity Group will grow…
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8×8 launches remote video repairs
8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
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Barking & Dagenham Reside pilots Evo digital repairs
Barking and Dagenham Reside, a housing provider owned by Barking and Dagenham Council, has partnered with Evo to digitally transform its repairs and maintenance services. Evo will now assume responsibility for the delivery of repairs, liaising with contractors and management of repairs and maintenance-related documentation. Residents will also be able to report problems via the…
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Broadacres’ digital transformation with Salesforce
Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Thirteen installs 1,000 Switchee smart devices
Thirteen Group is installing 1,000 ‘smart home’ devices from Switchee to give its future tenants greater control over their energy consumption. The Switchee devices are currently being installed in empty homes before tenants move in. Data from the Switchee devices also gives Thirteen’s housing staff and asset managers more accurate insights into the condition and…
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