Mobysoft’s RepairSense damp and mould module is now available to its customers free of charge. The damp and mould module was developed to help housing providers to accurately predict, identify and assess properties affected by damp and mould. For most housing providers, the critical data used to identify problems such as damp and mould can…
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News
Raven Housing completes three-year project with TechLabs London
TechLabs London has successfully completed Raven Housing Trust’s ‘Better Connected’ programme, a three-year digital transformation project with TechLabs London’s iProperty Cloud housing platform at its core. The Better Connected programme brought together multiple workstreams, bringing together customer excellence, property management of new and existing homes, digital and data, commercial staff and business improvements under one…
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Latest TSM results from Housemark
New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers. Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further down to 72 per cent after six months of the…
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MRI Software adopts OSCRE data standard
MRI Software has announced that its MRI Agora platform will now use a standardised data model from OSCRE International to make application integration and data sharing easier, faster and less expensive for its customers and partners. Patrick Ghilani, CEO, MRI Software, said, “MRI and OSCRE have a shared aim of improving data quality and consistency…
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CTG takes on A2Dominion’s ISP access burden
A2Dominion turned to Complete Technology Group (CTG) to handle the ever-growing number of requests it was receiving separate ISPs wanting to enter its properties to connect tenants to their own broadband services. CTG takes over housing providers’ burden of managing ISP access requests and overseeing the subsequent digital infrastructure works. CTG handled all communications with…
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Manningham Housing’s WhatsApp bot
Manningham Housing Association has launched a WhatsApp bot to boost around-the-clock assistance for its tenants. The application is designed to answer common questions relating to MHA’s services including rent payments, repair requests and other tenant support via a real-time automated conversational experience. Carolina Padovezi de Oliveira, corporate project manager, Manningham Housing, said, “The launch of…
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