Wandle has begun a major overhaul of its repairs service, based on software from Totalmobile. The housing provider is reshaping the way its day-to-day maintenance operations are organised so that its residents get faster repairs and clearer updates. As part of its repairs transformation programme, Wandle is implementing Totalmobile’s Field First platform. This will bring…
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Totalmobile’s Pobl deployment
Pobl has chosen Totalmobile’s repair management software, part of the company’s Field First platform, to transform how its repairs are scheduled and delivered. When fully deployed, the new technology will also make it easier for its residents to report, track and receive updates on their repairs. Rob Fletcher, director of digital data and technology, Pobl…
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Adra’s optimised retrofit programme with Aico
Adra is set to implement Aico’s Connected Home solution for the monitoring and management of properties in its optimised retrofit programme (ORP). Aico’s Connected Home solution provides real-time data on indoor environmental conditions, monitoring temperature, humidity and carbon dioxide levels to reduce the risks related to damp, mould and condensation. The system links into the…
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Karibu’s omni-channel tenant services with Fuzzlab
Karibu Community Homes has launched a new omni-channel contact centre, combining voice, WhatsApp, SMS, email and webchat into a single service hub. Built in partnership with Fuzzlab, the new service integrates with Microsoft Dynamics 365, giving Karibu’s teams real-time visibility of enquiries, repairs, complaints and service updates across all channels. The platform also includes AI-supported…
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Ayrshire Housing picks PanConnect for self-service
Ayrshire Housing has chosen Housing Insight’s PanConnect platform to deliver its resident engagement solutions through a new self-service app and portal. PanConnect will enhance Ayrshire Housing’s engagement with its residents while streamlining internal operations, reflecting the two companies’ shared commitment to innovation, reliability and customer experience. Caroline Donald, director of corporate services, Ayrshire Housing, said,…
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Barrhead Housing extends IoT project with Aico & MCN
Barrhead Housing is expanding its smart homes programme thanks to new funding from Glasgow City Region’s 5G Innovation Region (Smart & Connected Social Places) initiative. Building on the success of an initial pilot project, the extended project will see sensor technology installed in 28 further homes across East Renfrewshire. Installed in partnership with Aico and…
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