Havebury Housing has equipped 50 members of its maintenance and repairs team with T-Mobile’s MDA Vario devices to improve customer service to tenants in its 5700 properties in West Suffolk. The PDAs allow them to receive job schedules, send and receive emails, use the internet and work on documents and applications while away from the…
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A1 takes to the road with Consilium
A1 Housing has adopted mobile technology from Consilium to enable its maintenance teams to become more productive and deliver a more reliable service to its tenants. The 54-strong maintenance team at A1, an ALMO with some 7000 properties in Nottinghamshire, will use TotalMobile to receive and complete job information in the field, removing the need…
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Risky business for Civica
Civica has launched an information security service for housing associations and public sector organisations. The service, which includes BS7799 risk management, security auditing and process consulting, and information security software, is claimed to help organisations to build and operate more effective security policies. Delivered through Civica Services, the group’s infrastructure division, the portfolio comprises solutions…
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Ringing the changes at Irwell Valley
Irwell Valley has signed a £160,000 deal with Redstone Converged Solutions for an IP-based contact centre. Irwell Valley previously had separate telephony systems which were nearing their end-of-life at each of its sites in Manchester, Bolton, Sale and Denton. An internal review identified the need for improved technology in order to monitor call volumes and…
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New voice for Worcester
Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support…
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Lincolnshire Rural signs with IBS
Lincolnshire Rural Housing Association will go live with a new housing management system from IBS in April 2008. The housing association, which provides housing services to some 370 properties in small rural settlements across the county, realised it needed to upgrade its IT systems in order to maintain service delivery standards. It has selected OPENHousing…
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