Shoreline Housing Partnership has become the first housing organisation to virtualise its entire housing management systems. Shoreline was formed in March 2005 as part of a large-scale voluntary transfer. In common with many other LSVT’s, they needed to create an initial, short-term service level agreement for the provision of IT services between them and the…
Virtual ShorelineRead More →
News
Texting tenants
Supported by Housing Technology, the Southern IT User Group visited Microsoft’s new offices in central London to see the long-awaited and recently-launched Windows Server 2008, the replacement for its 2003 version. Deeplake, one of Microsoft’s partners, demonstrated Communications Manager, a two-way text messaging platform which enables housing associations to keep in touch with tenants using…
Texting tenantsRead More →
Affinity Sutton consolidates call centres
Affinity Sutton has laid the foundations for a group-wide contact centre to support tenants in its 49,000 properties nationwide. Created through the merger of William Sutton Group and Affinity Homes Group, Affinity Sutton has eight operating companies including Broomleigh and Downland housing associations. Mike Yarde, ITU director, Affinity Sutton, said, “Throughout the mergers and acquisitions,…
Affinity Sutton consolidates call centresRead More →
Caerphilly upgrades healthcare network
Caerphilly County Borough Council has upgraded its telecare equipment and home units to ensure 21CN compatibility. Carried out by Tunstall, the upgrade ensures that the telecare systems used by the borough’s 157 grouped housing schemes and home service users are ready for BT’s migration to an IP-based network. 21CN is BT’s new digital network which…
Caerphilly upgrades healthcare networkRead More →
Remote control in Swansea
Swansea Housing Association has reduced IT support by 97 per cent using NetOp’s multi-platform remote support solution. Having grown from refurbishing a number of terraced houses in 1978, Swansea Housing Association now owns almost 3000 homes in the Swansea and Neath Port Talbot areas. Its amalgamation with Dewi Sant Housing Association this year will increase…
Remote control in SwanseaRead More →
Omniledger for Franklands Village
Franklands Village Housing Association is installing the Pyramid housing management system from Omniledger to support the management of its 270 properties in Sussex, with the system expected to go live in April 2008. When making the decision to adopt Pyramid, Franklands needed to retain its community-based services, including the cash-desk functionality and direct printing to…
Omniledger for Franklands VillageRead More →
