Wandsworth and Richmond upon Thames Council has gone live with NPS Housing, Northgate Public Services’ housing management system. Using NPS Housing, tenants can apply for housing, request property repairs or pay rent online via any web-enabled device. Housing staff will have access to real-time information on their tenants and leaseholders whether they are out with…
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Housing Management
Power Platform – More than just numbers
An obvious starting point What happens when you have 30-something reports across multiple departments, all predicated on differing interpretations of the same performance measure? Aside from the obvious problems, such as misrepresentations, lack of clarity, a reduced impact on decision making and a whole mess-of-work for a BI team, you get an obvious starting point…
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Overcoming IT challenges and change at Housing Plus
Agreeing & implementing major IT change Getting all levels of an organisation on board with technology change is a challenge, especially when the forecast will result in increased costs. Even when the benefits of change are numerous and evidenced, the increasing of costs through one-off or on-going expenditure can be difficult and time-consuming to justify….
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Would you like to get engaged?
Suppliers of housing management systems have often been criticised for not delivering functionality in line with trends seen in other sectors or applications, and for not actively listening to or engaging with customers enough when working on new developments. Aareon has taken this feedback on board and fundamentally changed our development methodology for QL Next…
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How to be the AirBnB of social housing
It was good to see in the previous edition of Housing Technology (January 2020) profiles of 40 of the next-generation technology companies focusing on the social housing sector. Several of the sector’s most influential people have also been writing about digital in the trade press this month. Like most people, James Tickell, a partner at…
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Digital transformation needs digital inclusion
This article aims to offer some practical insights into how housing providers can benefit from embedding digital inclusion as a core part of their overall digital transformation efforts. Building the case for digital inclusion In 2018, research conducted by the Office for National Statistics (ONS) suggested that eight per cent of people in the UK…
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