One problem with traditional data maturity models is that they tend to use a common framework for all organisations, irrespective of market sector, current use of data and underlying data management challenges. A scale from 1-5 or a classification from ‘explorer’ to ‘innovator’ could be accused of being an over-simplification of issues which are often…
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Housing Management
Untangling risk management
Risk management should be part of all housing providers’ ongoing business operations; after all, taking risks and mitigating those risks is part and parcel of everyone’s daily lives. However, in the context of risk management, it’s worth being a little more specific about what we mean, first to avoid confusion, and second as a way…
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Driving digital transformation with better UX
As we write another quick message on WhatsApp or tap a virtual button to pay for groceries on our phone, it’s easy to forget how far these technologies have come, even in the last decade. Not so long ago, most digital services, and particularly business management systems, were the preserve of technical specialists. In many…
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Dorset’s housing services transform with Huume
Dorset Council has partnered with Huume to implement homelessness, housing register, lettings management and performance-monitoring services based around a single shared specification. The Huume platform is built around people and cases relating to each individual, ensuring that the customer journey between different housing functions is seamless, with a similar look and feel to gov.uk online…
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Scottish housing’s digital progress
For the majority of housing providers, the first lockdown meant establishing temporary measures, changing processes and adopting new systems to ensure continued service for tenants, forcing them to try new ways of delivering services at scale. Instead of taking years, it was an acceleration in just a few months for the implementation and use of…
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Go digital or go home
By 2025, all housing providers will need to be fully digital, according to recent research from Altair & 3C Consultants. That’s a bold statement to make, but one that makes you sit up and think. Imagine the clock has turned back a few years; not long ago, losing a laptop meant losing your data. In…
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