The Freedom of Information Act 2000 (FoIA) was enacted as part of a package of measures introduced by the Labour government aimed at improving the operation of the UK government by making it more accountable to the electorate through increased transparency. It directly affects ‘public authorities’ which are defined in a list contained in Schedule…
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Housing Management
How to be a disruptive influence…
I remember the first time someone told me, “Gas Tag is the ‘disruptor’ in this sector.” I vividly remember having a spring in my step for the rest of that day, thinking that we’re finally making our mark. But in hindsight, I’m not so sure that being a disruptor is always perceived in the way…
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The future of housing management systems
Housing Technology asked experts in housing management systems (HMS) from Civica, Northgate Public Services and Shaw Consulting about the role of HMS in today’s IT and business operations and what to look for when selecting and implementing a new HMS. The latest HMS Commenting on the difference between today’s latest HMS compared with many housing…
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Why bad data is a big issue for AI
Google’s CEO, Sundar Pichai, has predicted that, “AI will have a more profound impact than electricity or fire” which is quite a write-up given the impact of both these discoveries. But behind every new star there’s always a kingmaker and in the case of AI, that kingmaker is data. For AI to prove as transformational…
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Civica’s Cx Regulatory Services at Peterborough Council
Peterborough City Council (PCC) has chosen Civica’s cloud-based Cx Regulatory Services software to manage its regulatory service functions in a new five-year deal. PCC provides a shared service for Cambridgeshire County Council and Rutland County Council. Implementing Cx Regulatory Services will help to streamline processes across the three councils and improve service delivery based on…
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Caledonia Housing launches online Repair Wizard
Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal. Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor. Tim Calderbank, director of customer services, Caledonia…
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