My journey into social housing didn’t start in an office. It began in my own building during the pandemic. Spiralling service charges, rising crime and limited access to services were affecting my local community, so I set up a shared email address and sent out a Zoom link, and our residents’ association was born. Soon,…
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Housing Management
Five steps to AI enablement
We’re never far from a doom-laden headline about the threat of AI to our jobs or a silver bullet-type promise that AI will transform public services, save money, grow the economy and enhance citizen wellbeing. While there are some possible truths in both, you can also quell each side by looking at the steps that…
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360-degree views and data dashboards
In social housing, the push for 360-degree operational views, spanning tenants, repairs, compliance, complaints and more, is growing rapidly. Yet, for many organisations, the reality is far from streamlined; what’s intended to be a unified data ecosystem often results in a complex, disjointed tangle of systems, platforms and temporary fixes. The CRM & HMS divide…
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Curiosity, innovation and collaboration
How to rethink digital housing services Few would argue that our sector is slow to change when it comes to technology and innovation. There are many reasons why this is the case, such as regulatory considerations, day-to-day operational priorities and budgetary constraints. However, do we have to let these constraints (sometimes real, sometimes perceived) limit…
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The ‘triple power’ of funding, authority and technology
It feels like a time of new opportunities in social housing. The calls for more sustainable funding that housing providers have long been lobbying for have finally received an answer with £39bn allocated for the next decade in the government’s June spending review. This brings the possibility of larger, longer-term projects that can bring real…
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Editor’s Notes – Data matters more than ever…
As everyone in social housing is only too well aware, data is fundamental to every housing provider’s operations. Whether it’s upstream problems with data collection, entry and consistency or downstream issues with data integration, reporting and governance (and everything in between), data is one of the ‘existential pillars’ of housing providers’ operations and must be…
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