Notting Hill Genesis and Peabody have jointly appointed Plentific to deliver an innovative dynamic purchasing system and digital marketplace for repairs and maintenance. Plentific’s online portal is intended to provide a complete work-order and supply-chain management system across all job sizes, based around a pool of locally sourced, pre-vetted repairs and maintenance operatives. The two…
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Mobile Working
North Tyneside’s experience with Orchard Repairs & Maintenance
North Tyneside Council is now seeing measurable improvements to its business processes since implementing Orchard’s AccuServ repairs and maintenance software last year. In April 2019, North Tyneside Council completed a two-year project to bring their construction and responsive repairs services back in house after previously outsourcing them. The council was primarily looking for a cloud-based…
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Thirteen boosts repairs & maintenance with BigChange
Thirteen Group has implemented new mobile workforce management software from BigChange. The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is intended to improve services, reduce costs and boost productivity. Michael Hall, senior facilities manager, Thirteen Group, said, “We previously relied on a combination of paper records and…
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Thirteen cuts repairs by £500k with ROCC
The digital transformation of Thirteen Group’s housing repairs service with ROCC has saved the housing provider over £500,000 and increased its ‘first-time fixes’ to more than 98 per cent of jobs. Thirteen decided to implement a new repairs system after suffering from problems and outages with its existing gas servicing and repairs division, opting for…
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Totalmobile’s remote diagnostics at Leicester City Council
Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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Liverpool supports vulnerable citizens with Civica’s Community Helper
Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months. Community Helper has automated all of the processes involved in the…
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