HomeServe is now using Fast Lean Smart’s mobile scheduling and route planning software for its boiler installations division, with the result that it is getting to its customers 25 per cent faster than before. Richard Wilson, IT director for boiler installations, HomeServe, said, “We had previously always relied on the personal knowledge of our planning…
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Mobile Working
Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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Castleton adds Localz ‘Find My Engineer’ solution
Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software. Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing…
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Kirona bought by Advanced
Advanced has bought Kirona, the field-based workforce and resource scheduling software provider. The acquisition is intended to strengthen Advanced’s ERP capabilities. Although 80 per cent of its revenue comes from social housing, Kirona also has expertise in central and local government, infrastructure, retail, utilities and healthcare, with customers including Balfour Beatty, Carpetright and North Lanarkshire…
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Extending Microsoft Dynamics – Going Mobile
In the March issue of Housing Technology, I wrote about how Microsoft Dynamics can be extended to tenant self-service portals; in this article I will discuss how Microsoft Dynamics can be extended to mobile devices. There is an increasing emphasis in the housing sector on flexible working, whether this is because there are more face-to-face…
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Axis turns to Fast Lean Smart
Axis Europe is now using Fast Lean Smart’s automated scheduling, planning and route optimisation software for its team of housing maintenance and repairs operatives. Axis was previously using a number of different service management software packages and manual scheduling system. Russell Measor, head of data and delivery, Axis Europe, said, “We wanted a user-friendly scheduling…
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