Huge strides have been made in AI over the past few years, most recently by the advent of ChatGPT and Bard. With AI technology now accessible to the masses, everyone with the internet can now interact with chatbots, ushering in a new era of automation and human-bot collaboration. For housing providers, the way in which…
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Magazine Articles
Lewisham Homes takes on Localz for ‘last mile’ communications
Lewisham Homes has recently deployed Track My Appointment and Rate My Experience software from Localz to provide its tenants with automated ‘last mile’ updates around repairs and maintenance appointments. Sarah Willcox-Jones, director of repairs, Lewisham Homes, said, “We look forward to seeing the difference this technology makes to our residents. We know that they want…
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Prioritising tenant welfare
The widely-reported Rochdale Boroughwide Housing (RBH) inquest last year highlighted the potentially devastating impact when tenant care is neglected. After the inquest, the Social Housing Regulator issued an order in December 2022 requiring all housing providers with more than 1,000 households to publish their damp and mould inspections for each property. They were also required…
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Seven steps to data maturity
Data underpins every part of an organisation. That makes it hard to manage and improve but powerful if you get it right. Data science and technology give us tremendous new ways of understanding and managing information about people, assets and services, yet many housing providers struggle to realise the full benefits of their investments in…
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Smarter SaaS – Connecting the dots
We’ve been busy gathering the collective knowledge and experience from ourselves and, more importantly, our customers and distilling it into how we do things. Not just to chase the latest technology advancements or hit the next product release, but to fundamentally think about how and what we create in future. Going back to basics We’ve…
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The human value of technology in social housing
By Ian Cowley, Principal Data Engineer at Amido. With vulnerable people accounting for a significant proportion of housing association tenants, the social housing sector has a duty of care that reaches far beyond simply providing shelter. As the burden falls on facilities managers and staff to services thousands of properties and tenants’ needs, there’s a…
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