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Home / Magazine Articles / Editor’s Notes: Focus areas for 2013

Editor’s Notes: Focus areas for 2013

Having just confirmed the date and venue for next year’s Housing Technology conference and executive forum (see page 29), we are working on the event’s high-level themes. While these are not an exhaustive list of what housing providers should be including in their IT strategies, we think they are useful pointers.

  • Business and IT – the changing role of IT and delivering IT as a ‘value-adding utility service’;
  • Digital inclusion – corporate strategies and benefits, and tenant delivery plans;
  • Housing analytics – business intelligence, big data, performance management and reporting;
  • Line-of-business applications – including housing, asset and finance management, mobile working & scheduling, CRM and workflow;
  • New ways of working – bring your own device, the consumerisation of IT and changing working patterns;
  • Tenant communications – joined-up operations across call centres, web, email, social media and mobile;
  • Value for money – cost reduction strategies vs. developing new services;

Welfare reform and universal credit – plans and strategies for success through IT.

See More On:

  • Publication Date: 028 - July 2012
  • Type: Editor's Notes

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