You’ve all probably read or heard about the potential of IoT technologies for housing operations, but why should you be interested and what are we expecting it to help deliver?
Speaker: Mark Frost, Head of IoT, BT
You’ve all probably read or heard about the potential of IoT technologies for housing operations, but why should you be interested and what are we expecting it to help deliver?
Speaker: Mark Frost, Head of IoT, BT
As digital technologies untether us from our desks, is it time to completely rethink the fabric of the ways that we work? If we can work anywhere, what are offices for? Is the biggest problem of the future disconnection, not connection? Are robots going to take all our jobs?
Speaker: Dr Nicola Millard, Head of Customer Insight & Futures, Global Innovation Team, BT
Connect Housing is at the beginning of an ongoing business transformation programme which will deliver significant change across all parts of the organisation. The team at Connect Housing are deploying new strategies aimed at improving the overall customer and staff experience and delivering a bright, modern and engaging service that offers great value for money. At the heart of this transformation programme are integrated solutions in order to get the most out of data, deliver a mobilised workforce and offer self-service options to tenants. We will be sharing the outcomes of our journey so far and best-practice tips for embarking on a business transformation project.
Speaker: Richard Baggott, Customer Experience Manager, Connect Housing
In addition to the wi-fi offerings we provide our customers & our ‘traditional’ tenant portal, this session will showcase how we’ve developed a new web services builder and AI workflow engine. Housing Solutions’ collaborative approach to AI development ensures that it’s suitable for other housing providers: how AI can be used for customer service; the benefits of a bespoke web services builder; working in collaboration with technology providers; and using new technologies for everyday customer service.
Speaker: Richard Harvey, Head of Digital & Information Services, Housing Solutions
Thought-provoking hints and tips on good practice and what is involved beyond technology capability in creating and sustaining active and valuable ‘communities of interest’.
Speaker: Neville Brown, Director, Itica
An exploration of Sovereign’s digital journey… An overview of how cloud technology, agile development and supplier partnerships are being combined to transform customer engagement and team operations.
Speaker: Sam Dart, Head of Digital Technology Services, Sovereign Housing
This presentation will cover Wales & West’s transformation programme to engage with its residents in their own homes including: maintenance operatives carrying out compliance checks for gas and electrical installations in the field without signal; automatically filing certificates in SharePoint Online and updating compliance records in Microsoft Dynamics; and managing rent arrears offline via housing officers working in real time with residents in their own homes.
Speaker: Richard Troote, Head of ICT, and Alex Stephenson, Director of Corporate Services, Wales & West Housing
Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.
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