Social Housing Innovation North East (of which Believe Housing is a member) was Highly Commended in the Innovation category of the Housing Technology Awards 2026. In social housing, insight is often held in different places by different providers. At Social Housing Innovation North East (Shine), we saw the opportunity to connect it to improve outcomes…
Shine’s OneMap – Collaborative GIS-powered intelligenceRead More →
Believe Housing
Shine’s shared GIS transforms NE housing
A shared mapping tool, OneMap, has been launched by the Social Housing Innovation North East (Shine) partnership to make it easier for housing providers across the northeast of England to collaborate, plan and deliver services. OneMap is a shared geographic information system (GIS) that brings together open-source data, publicly-licensed datasets and partner-owned information to create…
Shine’s shared GIS transforms NE housingRead More →
Housing providers sign up for Clixifix defects and repairs platform
Clixifix has announced that Believe Housing, Metropolitan Thames Valley Housing and Trafford Housing Trust are now using its defects and repairs digital platform to fix tenants’ problems faster and more efficiently through seamless communications between tenants, housing providers and contractors. Maureen Haley, development project support, Believe Housing, said, “Before we started working with Clixifix, queries…
Housing providers sign up for Clixifix defects and repairs platformRead More →
Believe Housing and Gamma’s Exactive Cloud
With a change in office location and plans to modernise its working model, Believe Housing chose Exactive’s CloudUCX solution to deliver Microsoft Teams with telephony which allowed the housing provider to get up and running quickly and effectively. Believe Housing was planning to move office location but it had a traditional desk-based telephony system which…
Believe Housing and Gamma’s Exactive CloudRead More →
Automated customer contact – The first six months at Believe Housing
In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
Automated customer contact – The first six months at Believe HousingRead More →
