Clixifix has announced that Believe Housing, Metropolitan Thames Valley Housing and Trafford Housing Trust are now using its defects and repairs digital platform to fix tenants’ problems faster and more efficiently through seamless communications between tenants, housing providers and contractors.
Maureen Haley, development project support, Believe Housing, said, “Before we started working with Clixifix, queries and defect issues from customers were coming to our team via email, causing delays in raising tickets for our contractors.
“Communication with our tenants and contractors has now vastly improved which in turn has helped with our KPIs. Contractors respond much more efficiently to the tickets raised and jobs are done faster. We run a weekly report of outstanding tickets and pass it to the contractors for them to deal with, plus the Clixifix dashboard gives us a clear view of how our contractors are performing.”
Michelle Mansfield, head of new homes’ services, Metropolitan Thames Valley Housing, said, “Clixifix has undoubtedly saved us time. It’s freed us to explore the more complex defect-management problems, and the rich data from Clixifix lets us make more data-driven decisions.”
Jo Spate, customer care manager, Laurus Homes (part of Trafford Housing Trust), said, “Using Clixifix has had a huge impact on how we communicate with customers and contractors, plus it has improved our efficiency and visibility. Using a system like this has brought us in line with other housing providers and developers, giving us clear and concise reporting and analysis.
“As we expand, Clixifix will become an integral part of how we organise and communicate with our customers. Even though we haven’t fully used the reporting on contractor performance and defect trends analysis yet, we will definitely use everything that Clixifix has to offer.”