Moat was Commended in the Digital Transformation category of the Housing Technology Awards 2026. Many years ago, I visited Japan and something struck me almost immediately. The streets were remarkably clean yet rubbish bins were surprisingly hard to find. Over time, I realised the cleanliness wasn’t primarily the result of infrastructure but culture. People carried…
Moat’s cultural & behavioural transformation – The .exe you can’t installRead More →
Moat
Moat’s early warnings for damp & mould through AI
Moat was Highly Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Seeing harm only after it has formed Damp and mould rarely presents itself as a single, dramatic event. More often, it develops quietly through repeated repairs, ageing stock or patterns that only become obvious in hindsight. By the time a…
Moat’s early warnings for damp & mould through AIRead More →
Moat chooses ActiveH from MIS-AMS
As part of a digital transformation programme, Moat has chosen MIS Active Management Systems’ ActiveH as the underlying housing management system for its 20,000 properties. Mark Rogers, director of business transformation and insight, Moat, said, “We spent time focusing on getting the overall strategy behind our digital transformation right from the start. On meeting the…
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Moat goes digital with Rackspace & ORM
Moat has reported on its digital transformation programme, which started last year, with the help of infrastructure provider Rackspace and digital consultancy ORM. The process started by looking at Moat’s long-term vision and business objectives, in tandem with customer needs and behaviours, to design a solution that fulfilled those customer needs while delivering tangible business…
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Moat saves £800k with Mobysoft
Moat Homes has reduced its tenants’ rent arrears by £800,000 within a year of deploying Mobysoft’s RentSense software as a replacement for a dated CRM system in advance of the full introduction of universal credit. Moat’s income team was originally using its CRM system to manage their arrears workload. However, the combination of the introduction…
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Boardroom perspectives – Moat
Housing Technology interviewed Moat’s chief executive, Elizabeth Austerberry, about IT, building developments, mergers, and the housing provider’s plans for the future. What were your previous experiences of housing associations before Moat? My background is in finance and consultancy so I have a lot of experience of working with all types of property companies and also…
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