Following an audit of its ICT security processes, Trident Social Investment Group has been successfully recommended for accreditation to the ISO 27001 Information Security standard. This accreditation gives a public and independent statement of the housing provider’s capabilities and confidence that it has addressed all security risks to its business. The accreditation ensures that controls…
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Trident Housing
Trident wins InMotion award for digital inclusion
Trident Social Investment Group was awarded ‘project of the year’ at the recent InMotion event run by Kirona and Xmbrace DRS for its ‘digital by design’ DI programme. The other housing providers short-listed for the award included CityWest Homes, Coastline Housing and Town & Country Housing Group. Trident reported that it had faced many challenges…
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Trident Housing’s successful digital inclusion
As part of the company’s digital inclusion strategy, Trident Housing’s ICT team has delivered state-of-the-art facilities which support some of the most vulnerable people living in supported and general needs accommodation across the Midlands. Working with stakeholders including some of the residents themselves, the Trident team ensured that the computer facilities were suitable; technical requirements…
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Trident gets dynamic with Goldcrest & Xmbrace
Trident Housing Association is pioneering the use of Microsoft Dynamics CRM alongside Xmbrace’s Opti-Time software to decrease costs and improve the accuracy of its repair logging. The new system is planned to be operational by September 2012, with all repairs logged, scheduled and costed in Dynamics CRM, with Xmbrace’s software providing the scheduling functionality. Goldcrest…
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ShoreTel nets Trident with unified communications
Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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Performance boost for Trident with Clearview
West Midlands-based Trident Housing Association is installing Clearview’s full set of performance management tools including the customer service improvement, risk, and balanced scorecard modules. Noel Grace, group finance director, Trident, said, “We are implementing Clearview as part of our drive towards a performance level of three stars and excellent services.” In a short-notice inspection by…
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