• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Housing Plus and the internet of things

Housing Plus and the internet of things

Ian Pritchard, IT manager at Housing Plus Group, explains the benefits of the internet of things to housing providers and their tenants and how to go about implementing an IoT programme.

Why is the internet of things important?

The internet of things (IoT) allows us to harness the mass of data we collect as individuals and businesses and use it to make informed and automated decisions via the technologies we already use. Used properly, this could, in certain circumstances, change people’s lives.

What are the benefits of IoT to housing providers?

The ability to drive forward the concept of smart homes and deliver savings and efficiencies to the business, while taking tailored customer services to the next level. Potentially, we can use the data we collect to drive better business decisions and deliver both VFM and high levels of customer satisfaction.

What are the benefits of IoT to tenants?

Through the smarter use of wearables, mobile devices and built-in sensors, we could see improved alerting of events around safety in the home, better customer service as the data that can be collected by providers can be used to pre-empt person and tenancy issues, and cost savings across the board with home utilities being used in a much smarter way.

How should housing providers go about implementing an IoT programme?

With great care and planning! This is not a technology to simply throw in and reap the rewards. You need to be able to identify the real winners in this very wide and very complex world. How many tenants will accept a home full of sensors? Can you sell the benefits to them without the ‘big brother’ accusations? Can you guarantee the cyber-security of the solutions you may be promoting and using?

Is there a distinction between using IoT-based data for monitoring specific properties vs. using it for larger-scale data-mining applications?

Very much so. Vulnerable or at-risk individuals or families can benefit hugely from wearables and inter-connected sensor-based systems. Blocks of flats could be monitored for lift/lighting outages or even unexpected amounts of human footfall after dark and trigger a relevant response.

Large-scale IoT programmes could collect and deliver information as a single business entity in order to identify hot-spots and trends and take appropriate action, especially when cross-referenced with data from local authorities, constabularies and fire services.

What about the possible plethora of IoT devices from different suppliers?

For me, the main issue here is secure and reliable interoperability. We have seen in other areas of technology the impact of multiple suppliers each doing ‘their own thing’ and the issues that can bring. A universal coding language or protocol, such as Thread, needs to be implemented before we can truly say that we can bring standardisation.

What will IoT-based properties look like in, say, five years time?

Will all standard home devices be built with IoT capabilities? As IoT develops then we will see more practical uses for it rather than forcing it to do things right now ‘because we can’. At the most basic level, a property will be standardised to be more technically pre-emptive and things such as home equipment faults will be identified by the provider before they become an issue and automatically dealt with.

However, will a home where specific actions occur based entirely on the time, temperature and who has just walked through door be something that we are ready to embrace? We shall see…

Ian Pritchard is the IT manager at Housing Plus Group. He will talking more about the internet of things during the Housing Technology 2017 conference in March (see website for details).

See More On:

  • Housing Association: Housing Plus
  • Topic: Infrastructure
  • Publication Date: 055 - January 2017
  • Type: Interviews

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293