Pinnacle Group has moved its communications and IT infrastructure to Rackspace’s cloud-based services. Pinnacle began using Rackspace’s services in 2015, with a private cloud covering 80 per cent of its core business applications. By last year, Pinnacle needed to revise its cloud strategy in line with changing business drivers. The service provider firstly wanted to…
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063 - May 2018
Enghouse comms at Hastoe Housing
Hastoe Housing is now using software from Enghouse Interactive for its contact centre’s operations. Amanda Harris, head of customer services, Hastoe Housing, said, “We offer a wide range of services to our local communities, and these are managed through a small contact centre of just eight advisors and a portal for online self-service. But our…
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Salix Homes pioneers AI telecare
Salix Homes is working with Salford Royal NHS Foundation Trust, The University of Manchester and The University of Salford on a ground-breaking artificial intelligence (AI) research project. MiiHome uses sensors such as Microsoft Kinect technology (most commonly associated with the Xbox) fitted into people’s homes, with the aim of helping elderly people who are frail…
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Anchor’s £1.5m Northgate cloud deal
Anchor Housing is moving all of its housing support services to Northgate Public Services’ cloud platform as part of a wider ‘cloud first’ strategy. The contract is worth £1.5 million over five years, and is a continuation of Anchor and Northgate’s current 12-year commercial relationship. John Paul, IT director, Anchor Housing, said, “Moving to the…
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Housing IT standard from HACT
HACT has launched version 1.0 of its free data standard for housing IT. Created in conjunction with 17 housing providers, the data standard focuses on core tenant data, and the voids and allocations process. It includes a reference data model, data exchange standards, supporting documentation, and implementation business cases. Andrew van Doorn, chief executive, HACT,…
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Aareon branches out into managed IT services
Aareon UK has launched a range of managed service options to helps its customers boost value for money and reduce the time taken for services to become fully operational. The new services remove the need for housing providers to tie up vital internal systems management and staff resources. Well-established in the housing sector with its…
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