• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Pinnacle in the cloud with Rackspace

Pinnacle in the cloud with Rackspace

Pinnacle Group has moved its communications and IT infrastructure to Rackspace’s cloud-based services.

Pinnacle began using Rackspace’s services in 2015, with a private cloud covering 80 per cent of its core business applications. By last year, Pinnacle needed to revise its cloud strategy in line with changing business drivers.

The service provider firstly wanted to expand and develop its on-premise storage to cope with much greater data volumes and consolidate its siloed IT infrastructure.

Secondly, because Pinnacle often handles calls on behalf of housing customers, it needed to evolve its communications infrastructure to accommodate new channels such as web chat and SMS as well as traditional phone calls.

The final reason for its technology changes was Pinnacle’s 2017 management buy-out from its parent company, with the resulting need for separate IT environments instead of its previous shared private cloud platform.

For the outgoing former owner, Rackspace produced an entirely new and separate environment. Highly resource-intensive and motivated by the potential for scalability, the business opted for a multi-tenant, scalable environment which would let it cope with increased demand and business growth. Pinnacle, meanwhile, expanded into the original environment that had been vacated.

Tony Brown, head of IT, Pinnacle Group, said, “Rackspace offered us the commercial flexibility to adapt in a way that we wanted. With our partnership, we were able to shortcut the whole process and Pinnacle is now more agile. And by no longer needing to worry about the state of our IT infrastructure, we have the capacity to focus on adding value to the business.

“Rackspace’s expertise has been invaluable. Its managed service has levelled out the peaks and troughs to give us the flexibility and agility to act quickly to changing business needs and to focus on customer service. Without Rackspace’s support, the timescale and cost for this move would have been much greater.”

See More On:

  • Vendor: Rackspace
  • Housing Association: Pinnacle Group
  • Topic: Infrastructure
  • Publication Date: 063 - May 2018
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner