London & Quadrant is moving towards SMS-based tenant communications with the adoption of Deeplake’s CMGR software. L&Q, which manages 53,000 properties, relies heavily on technology to deliver its business objectives and is already well-known for having developed its own in-house suite of housing applications, known as Arena, alongside a dedicated service centre which handles more…
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004 - July 2008
Bernicia Group gets new VoIP call centre
Croft Technology has completed Bernicia Group’s new multi-site call centre as part of the merger of two of the north of England’s major housing associations. The Bernicia Group was created to provide support services to Cheviot Homes and Wansbeck Homes, previously the housing department of Wansbeck District Council. The partnership provides 8000 rented properties across…
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Better behaviour for Golden Gates
Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour. Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to…
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