Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour.
Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to be opened to third parties’ computer systems such as police, solicitors and housing associations.
The new Civica Public Protection platform helps local service teams to quickly and accurately log incidents, ranging from egg throwing, to more serious occurrences such as damaged windows. The software also enables teams to track and analyse incident ‘hot spots’.
Peter Fitzhenry, assistant director of housing, Golden Gates Housing, said, “Staff find the system easy to use and the system is flexible enough to be connected with our contact management teams. Most excitingly of all, it can be opened up to end-point computers at other bodies, such as solicitors and the police.”