Riverside Group, one of the UK’s largest housing groups with 50,000 properties under management, is in the middle of a project with South View Systems to index its tenant and property records and integrate its document and housing management systems across 17 offices. Richard Lyon, IT project manager, Riverside Group, said, “The challenge was that…
Riverside opts for South View Systems EDMRead More →
010 - July 2009
Torbay Council packs its cases
Looking for greater efficiencies and to cope with seasonal demands for housing services and benefits assistance, Torbay Council has transformed its casework data operation from a mostly manual system to a single-point customer contact platform. Torbay has a population of around 133,000 people, which changes considerably with the seasons. The movement of people in and…
Torbay Council packs its casesRead More →
Eastleigh cuts paper with Idox
Eastleigh Borough Council has implemented an electronic document and records management system from Idox to speed up document retrieval, reduce its use of paper, and provide a faster response to revenues and benefits enquiries. The project involved transferring the paper-based records of EBC’s revenues and benefits unit onto a customised Idox workflow and storage system….
Eastleigh cuts paper with IdoxRead More →
The importance of good performance
Performance management software (PMS) has been rising up the agenda for most housing organisations for the past few years, particularly as regulators are now taking a closer interest in how housing organisations measure, monitor and report their corporate performance across an ever-wider set of criteria. So, why do housing organisations need PMS, what are the…
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Performance boost for Trident with Clearview
West Midlands-based Trident Housing Association is installing Clearview’s full set of performance management tools including the customer service improvement, risk, and balanced scorecard modules. Noel Grace, group finance director, Trident, said, “We are implementing Clearview as part of our drive towards a performance level of three stars and excellent services.” In a short-notice inspection by…
Performance boost for Trident with ClearviewRead More →
New wins for CorVu
CorVu has signed recent deals with Kidderminster-based Community Housing Group and Durham Aged Mineworkers Homes for its performance management software. Referring to his decision to install CorVu, Paul Mullis, head of finance, Durham Aged Mineworkers Homes, said, “As with most housing associations, our staff have many targets to meet and are constantly finding their time…
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