Following the publication of the Tenant Services Authority’s new regulatory framework for housing providers in England in April 2010, Clearview Systems has added the TSA’s six standards, with their 14 sub-divisions and 70 potential outcomes, to the Clearview Service Excellence module. Clearview’s Service Excellence module provides integration between projects and any framework held within the…
Clearview on track with new TSA frameworkRead More →
015 - May 2010
Tower Hamlets’ 3-year Waterstons plan
Tower Hamlets Community Housing has just embarked on its new three-year IT strategy with support from Waterstons. The focus of THCH’s strategy is to align IT with the organisation’s five-year corporate plan, support performance improvements and lower the cost of the IT infrastructure and service delivery. After liaising with the housing provider’s internal steering group…
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Be anywhere with Bron Afon
Bron Afon Community Housing has implemented ultra-thin SunRay desktop clients and 5i’s BeAnywhere IP-telephony system to give its staff freedom to work where they want while ensuring they were easily traced to deal with inbound phone calls. Bron Afon is the result of the transfer in 2008 of 8000 homes from Wales’s Torfaen County Borough…
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BPHA, Thrive & East End Homes sign with Sovereign
Sovereign Business Integration has announced contracts with Bedfordshire Pilgrims Housing Association, Thrive Homes and East End Homes, with the common theme of improving the efficiency of the housing providers’ IT and business operations to reduce costs. BPHA, an existing Sovereign customer with 15,000 homes and 300 staff, will be using Sovereign to carry out a…
BPHA, Thrive & East End Homes sign with SovereignRead More →
CTI monitoring from Sitehelpdesk
Sitehelpdesk.com has recently unveiled CTImonitor, a computer telephony integration (CTI) module that allows users to dial direct from applications and to identify incoming callers. Using customers’ own CTI servers and phone systems, the module has been developed to work with Sitehelpdesk.com’s existing products and integrates with Microsoft Office. It allows the user to recognise incoming…
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RFID keys for Plus Dane residents
Plus Dane’s £6.3 million retirement complex in Cheshire is using RFID fobs and cards from Salto Systems to replace keys to not only make life easier for residents and staff but also to give the housing provider greater access control and auditing. By replacing keys with Mifare cards and fobs for Plus Dane staff and…
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