As part of its strategy of ensuring that all tenant communications are clear, easy to understand and free of jargon, Merlin Housing Society identified voice recording as a means of monitoring operational performance and training its staff, with Red Box Recorders in partnership with NG Bailey being selected as system providers. In March 2013, Red…
Merlin Housing recording success with Red BoxRead More →
038 - March 2014
Now SDS is 20
SDS, a leading software provider in social housing, is celebrating 20 years in business. The Surrey-based company provides real-time software to help housing providers with development appraisals, project workflows, and cash flow management. The company was started by David Shelton in 1994 and now has 14 employees and an annual turnover of around £1 million….
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Tall Group cuts cheque risk at Progress Housing
Progress Housing Group is using Tall Group’s CheckPrint software to replace the continuous stationery-based cheques and normal cheques used to pay suppliers and issue refunds to tenants for over-payments. Progress Housing issues cheques on behalf of several subsidiaries across multiple bank accounts, and often needs to match cheques with separate letters before mailing. As well…
Tall Group cuts cheque risk at Progress HousingRead More →
Money in, money out
As we mention in our feature article and focus on technology for risk management (pages 24-28), performance management and risk management can be considered as two sides of the same coin. While performance management software enables housing providers to fine-tune and quantify their operations for greater productivity and efficiency, risk management software gives them the…
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ERP or not ERP?
It was interesting to note during the panel discussion at the Housing Technology 2014 conference in February that the panel was divided on the question of using ‘standard’ ERP systems, such as from SAP or Oracle, instead of standalone applications for repairs, housing, finance, CRM and so on. One perspective was that the difficulties of…
ERP or not ERP?Read More →
Too cool for school
As survey after survey shows the changing demographics of internet access among tenants and the different ways they do so, it is becoming apparent that for many younger tenants, their smartphone is the internet and that they feel no need for any other devices to access the internet. Furthermore, ‘Generation Y’ is much more likely…
Too cool for schoolRead More →
