Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
Broadacres uses Unify & Enghouse to transform tenant communicationsRead More →
049 - January 2016
Editor’s Notes: Digital by Default – An initial snapshot
Although we are only halfway through the online survey for Housing Technology’s forthcoming Digital by Default 2016 report (to be published in March in conjunction with Go ON UK), a quick snapshot and analysis of the responses provides some interesting results. In terms of the factors preventing tenants getting online, a lack of knowledge and/or…
Editor’s Notes: Digital by Default – An initial snapshotRead More →
I must go down to HP again, to the lonely PC on standby…
Barry Alford, head of ICT at Paragon Community Housing, explains how the housing provider carried out a live simulation of a full ‘DR day’ to test its business continuity strategy and what it learned from the experience. It was in one of our senior management team meetings (in December 2012) that I presented a DR…
I must go down to HP again, to the lonely PC on standby…Read More →
