L&Q has upgraded its telecare services using remote monitoring technologies from Alcove, replacing its previous Tunstall devices, and has now been upgraded from ‘needs improvement’ to ‘outstanding’ by the Care Quality Commission (CQC) across four supported living schemes. One ‘outstanding’ scheme is now fitted with over 50 devices including movement, heat, light and eating sensors,…
L&Q wins CQC award with AlcoveRead More →
062 - March 2018
Universal credit and the power of data
There is still considerable uncertainty across the housing sector as many organisations wait to see what the impact of the full roll-out of universal credit will be for their organisation. Therefore, we wanted to speak to organisations all over the country to find out what they thought the impact would be and how they are…
Universal credit and the power of dataRead More →
Mergers & IT integration
When two housing providers decide to join together, whether through merger or acquisition, the goal is to become a provider that’s better than the two could be working alone. There is a ‘one plus one equals three’ aspiration that should be good news for the providers and their residents. Ensuring the right technology solutions are…
Mergers & IT integrationRead More →
The hidden side of GDPR
Few sectors in the UK hold as much personal data as the housing sector, from information on pay and benefits to details on religion and criminal history. The possession of such data means the sector is likely to be seen as a lucrative target by cyber criminals. The principal punitive costs of GDPR are well…
The hidden side of GDPRRead More →
GDPR and your contact centre
As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
GDPR and your contact centreRead More →
Aareon appoints new MD
Aareon has announced that it has appointed Geraint Griffiths as its new joint managing director, alongside the recently-arrived Nigel Rees. Griffiths replaces Stephen Makin who is leaving to pursue new challenges. Griffiths joined Aareon in 1993 and has been the company’s chief operating officer for the past 15 years, including managing the recent merger of…
Aareon appoints new MDRead More →
