Done well, chatbots enable better customer self-service and improve customer satisfaction. However, a good implementation requires some knowledge of how chatbots work, and you need to get a few things right if you want to get the best out of your new virtual employee. Natural language understanding Even though there are infinite ways your customers…
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078 - November 2020
Building pathways on data for better homes
Whichever way you look at it, decarbonising the UK’s housing stock is a gargantuan task. To meet the government’s ‘clean growth strategy’ goals to move all housing stock to EPC ‘grade C’ by 2035 will require homes to be upgraded at a rate of one every two. That would be difficult enough if you were…
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Live streaming from Orbis Protect
Housing staff in high-risk roles are being offered enhanced protection thanks to body-worn cameras, state-of-the-art live streaming technology and a 24/7 monitoring and response service from Orbis Protect. Orbis Protect is introducing its Red Alert Body Worn Video service which works across 2G/3G/4G and wi-fi connectivity after forming a partnership with Digital Barriers to improve…
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Illumar tackles housing’s data challenge
Business services’ provider Inprova and Insource, a healthcare data automation specialist, have set up a new venture, Illumar, in order to help housing providers unify data from disparate systems, improve data quality and increase the adoption of common data standards. The collaboration is based on technologies developed for the healthcare sector combined with social housing…
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Social value – Lip service or lasting legacies?
In September’s incredible new-look edition of Housing Technology, social value cropped up several times. We read about ‘greening your IT procurement’ from Anthony Collins Solicitors which included a reminder that social value also needs consideration in our sector’s procurement processes. We read how Civica will be planting trees and helping with park restoration following winning…
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“Hi, I’m Neela”
“Hello – pleased to meet you. I’m Neela. How can I help you?” Aareon’s new AI-based virtual assistant, known as Neela, is set to adopt an increasingly independent role in helping to communicate with tenants. Currently still in the pilot phase, we expect that Neela will gradually transform tenant support in future. Neela’s skills If…
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